Web site poor.

  • 1
  • Question
  • Updated 1 year ago
  • Answered
  • 1
Why is it always impossible to buy an extra Gig off of their website and always having to resort to making a phone call?

Photo of rlknight44

rlknight44

  • 2 Posts
  • 0 Reply Likes
  • frustrated

Posted 1 year ago

  • 1
1 year ago
Photo of Oliver

Oliver

  • 317 Posts
  • 103 Reply Likes
Because viasat uses salesforce and it needs hand holding at all times. It should have the internal resources to make such a site in house. But its mostly managers running viasat with point and click interfaces and blaming 3rd party vendors....email and phone I am looking at you.
1 year ago
Photo of Ronald Stricklin

Ronald Stricklin

  • 328 Posts
  • 126 Reply Likes
Because Viasat workers get lonely and they need someone to talk to. Or just take it as another sign of the quality customer service you can expect from Viasat.
(Edited)
1 year ago
Photo of Matt B

Matt B, Viasat Employee

  • 992 Posts
  • 492 Reply Likes
rlknight44,

What data plan are you on?  Liberty (and other legacy) plans should have the option through https://account.viasat.com and the mobile app.  If you have one of the Unlimited plans, Buymore is not available.
2018-09-05T20:46:04+00:00
Photo of Ronald Stricklin

Ronald Stricklin

  • 328 Posts
  • 126 Reply Likes
It's just a guess but it seems they are calling thru the phone and buying more based on their comments.
2018-09-09T05:53:15+00:00
Photo of rlknight44

rlknight44

  • 2 Posts
  • 0 Reply Likes
Right now, with a supposed speed of up to 10 Mbps, I am having 100 Kbps and it's really slow.  Sometimes your website takes 2 or 3 minutes to load when I have not run out of data.  The grey sits there with the little thingy spinning in the middle and is really frustrating.  Now I have 688 Kbps and it just went to 7.7 Mbps.  Very inconsistent.
1 year ago
Photo of Oliver

Oliver

  • 317 Posts
  • 103 Reply Likes
The Viasat account mgt page is the slowest site of any of the 100's of sites I interact with weekly. That is a damn sad state for a technology company. It is not even in the top 100k websites for traffic. Hell my own site gets 2mil unique's a month and it's run off 3 servers and loads 85% faster.
1 year ago
Photo of Bob

Bob

  • 19 Posts
  • 4 Reply Likes
So calling in is faster than waiting a minute for admin page to load?

The acct mgt site looks at several different servers in succession to gather all the data & tools it makes available.
I agree it is a slow loader...
  • 1

Powered by Get Satisfaction