Archived and Closed
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HORRIBLE. Doug Bass installs these awful systems for your company all the time with a wireless router and never has problems with anyone else!!.... My parents have your service and it is with a wireless router and they do not have the problems we have. I think we have problems because we were one of your first customers, back when there was not any DATA USAGE OVERAGE. Now that you SLOW THE DAMN USAGE, it sucks. When we first had you, for about the first 2 months, it was fine and ever since they started charging for "over usage" then our system has gotten a ghost user and is using all our data without us even being home or the internet even being plugged it. We have been credited for this in the past, we have asked for more assistance in fixing it and no one wants to help, but when we call to cancel, your customer service reps say they will charge is $125 cancellation fee plus the monthly charge for 9 more months. This is totally a bullying tactic. We have been paying $90+/month for a service that has not even been giving us what it promises to provide us. Now, it wants to price gouge us for more money. The BBB has a lot to say about that.