We have no internet and our act was just charged for new billing cycle three days ago. Pls help! There's no way we've used all that data.

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  • Updated 2 years ago
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Robin Fortner

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Posted 2 years ago

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Bev, Champion

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Robin, many things can use data when devices are connected but no one is actively using the device. If you would like a review of your usage, please send your account and contact information to exedelistens@viasat.com and, request a usage review.

The most common reasons for that sort of usage are automatic updates, especially if you have Windows 10 or connect mobile devices.

Tips for managing your data better:  https://help.viasat.com/internet/articles/General/Maximize-Your-Data
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If you’ve never used satellite internet before or been limited to data caps as small as 10 gb, the reality of how much data you actually use in a day can be eye opening.