we have good speed can sign onto xbox live but unable to join a game, why is that?

  • 1
  • Question
  • Updated 3 years ago
we have great speed, great ping, able to sign on xbox live but are unable to join a game, why is that?
Photo of Christy Johnson

Christy Johnson

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 3 years ago

  • 1
Photo of Kaotic Technologies

Kaotic Technologies

  • 281 Posts
  • 120 Reply Likes
Are you running through a router or direct connect From modem to xbox?
Photo of Brian Shackelford

Brian Shackelford

  • 847 Posts
  • 243 Reply Likes
The game may not allow you to connect due to the combined latency between your system and the one you are connected to.  Satellite internet has about a 700 ms delay that other internet connections do not.  Some games do not play well when the latency gets high.
Photo of Kaotic Technologies

Kaotic Technologies

  • 281 Posts
  • 120 Reply Likes
I'm going to be honest as an installer it's always 50/50. some will connect and some will not, latency and time outs might be why.....not sure