We have a vacation home that we are rarely at. I decided to upgrade the service there. NOW YOU CHARGED ME OVER $200

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  • Problem
  • Updated 1 year ago
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We have a vacation home that we are rarely at. I decided to upgrade the service there. I asked that the new modem be shipped to my home address so that I could take it up to the vacation home and install it the next time I went up. Instead you shipped it to the vacation address where there was no one to install it. I called to see if you shipped it there so i could go up and see if ti was there, I was told that it would be shipped to the home address. I finally went up there and luckily it was not stolen. So last week I installed it-- it didn't work so I spent about 1 and a half hours on the phone with your technical support. They decided that a technician would have to come out -- for free. I got someone to stay up there to let the technician in. In the mean time I get a bill for over $200 -- because I have not sent the old modem back to you. I CANNOT SEND IT BACK UNTIL I HAVE A NEW MODEM THAT WORKS!!!
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John Proctor

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  • ANGRY

Posted 1 year ago

  • 1
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Brad, Viasat Employee

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Hi John

Please email us at exedelistens@viasat.com so that we can take care of this for you
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Judy

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We shouldn't always have to email to fix an issue. Some of these issues should not even happen. This company is so big it should know how to take care of things right the first time.
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Tim Spake

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They sure do like their fees