We finally got service after paying 2 months bills-no credits still

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  • Updated 4 years ago
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After having our internet connected, we didnt have internet for over a month due to problems, i was told we would get our services credited back to us, after the bill was taken from my account the second time, i called again and was told the credit would be applied over 2 weeks ago, it still hasnt been put on our account- i finally had a tech get us up and running for the first time yesterday.-thank you for giving us the internet that we thought we would have in the first place. Can you please get our credits applied to our account before yet another bill is taken from our account?
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  • extremely frsutrated

Posted 4 years ago

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Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

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debi, please send an email to exedelistens@viasat.com. Include your account number and a phone  number. Since this is a public forum, the moderators cannot identify your account just by posting here. Also, do not post any personal information in this forum. 

The moderators will get things corrected for you.
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Brad, Viasat Employee

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Hello Debi, 
If you send an email to the exedelistens@viasat.com address we'll be able to look at your account and see what's going on with the credits.