Trouble with data usage

  • 1
  • Problem
  • Updated 3 years ago
  • In Progress
  • (Edited)
It's been 3 days into our month data plan of 10 g and our plan shows we have already used 5.5g . We used to never go over our plan in a month. This is highway robbery! We will be canceling our service ASAP. We will also tell anyone we know to never use excede for their internet provider! Better Business Bureau needs to look into your poor service! Very unhappy customer!
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Kelly Currey

  • 1 Post
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  • unhappy

Posted 3 years ago

  • 1
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Diana, Viasat Employee

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Hi Kelly, We can assure you that we do not do anything to take data from our customers.  Our customer's satisfaction is of the utmost importance. Please send an email to exedelistens@viasat.com so I can review your data usage.  Please include your account and contact information. ~ Thanks ~
(Edited)