We are exede customers and have Hotmail accounts; I cannot get my email to open; it's frozen.

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  • Problem
  • Updated 2 years ago
  • Acknowledged
Email is not going to my inbox since August 28, 2016. I cannot access it by going through internet explorer either. I cannot open links associated with the emails I do have. I do not use the exede email account that came with the plan when we signed up. I have important business to attend to so really need help on this.
Photo of Deborah Dee Ashby

Deborah Dee Ashby

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  • frustrated

Posted 2 years ago

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Photo of Exede Lindsey

Exede Lindsey

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Hello Deborah, 

If you're using Hotmail, the most I can advise is try to clear your cache and cookies, reboot your modem and see if this works, you may want to try a different browser for better results.