WB Email continuing problem–will not send EM

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
Cannot send email from my wb account. At the gmail change over, it wouldn't send. Then, miraculously, it began to send email . But this didn't last more than a week or so. It receives EM but still will not send
This really sucks. I have reconfigured the goddam account multiple times but to no avail. I may have to change my ISP if it continues.
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John Bevan

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  • totally frustrated

Posted 2 years ago

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Carol Barker DeCosta

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we could not send e mail or receive email through outlook on our desktop, wildblue dialed in and the problem was the "web Root" we were using for internet protection, turned that off and everything for us is fine, just sayin
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John Bevan

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I don't know what Web Root is.  It's not on my Mac, anyway.  My problems are only with wildblue.  I have a college email account that has no problems sending email via wildblue's server. So it's not a problem with my mail software.  And, by the way, this suddenly happened to my wife's wildblue account a few years ago.  She solved it, at considerable inconvenience, by setting up a new account.  For me, the situation remains—my problem only appeared when wildblue stopped using the gmail server. From that moment, my wb account would not send email (it will receive), yet although I didn't change anything, sending email suddenly returned for a week or two, but then disappeared again, for no obvious reason.  This has to be an Exede/Wildblue server problem and it's got to be solvable.  When will Viastat address it?
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Old Labs

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What are the details of any error message received?  Not a Mac kinda guy but a guick Google search cam up with the following as the first hit if applicable to your specific operating system.


P.S. The Web Root Carol's referring to is an aniti-virus application. Some richer anti-virus applications provide port blocking - so worth checking whatever anti-virus you're using also but suspect that would be consistent rather than sporadic.
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wm4bama, Champion

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What email client are you using?  More than likely you have a typo or error in your account settings for outbound SMTP.  Open accounts in your email client and verify, or re-enter the following:

Server Name:  smtp.wildblue.net
Ports 465 or 587
SSL enabled

and check "My server requires authentication

Make sure the server name is in lower case and look very closely for typos or spaces in your account smtp settings.