Watch for Windows 10 update turning off your laptop's wifi

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We have noticed an issue with a recent Windows 10 update that I figured was worth mentioning. For those at Exede HQ, you might want to make sure the customer service dept gets wind of this. We started having customers call the store complaining that they couldn't surf on their laptops.....all other devices worked just fine. Here's the solution. Go into your device manager...just click on the "window" at the bottom left of the screen and right above power is the settings tab, click on it and then type in device manager in the search line. Once you have the Device Manager window open, look for Network Adapters, click on the little arrow to the left and it will drop down a list, click on the adapter that controls your wifi and right-click, go to properties and it will open a new window with 7 tabs across the top, click on Power Management and UNCHECK the box that says :"allow the computer to turn this device off to save power", then click OK. You're done and everything will work like it used to before Microsoft "fixed" your computer.

Andy
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Andy Schack

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Posted 1 year ago

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mike barber

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AMAZING!!! I think this is the first time I have ever seen a set of instructions related to Windows 10 that actually identified every step correctly. Almost every other time, there are "items" in the instruction that don't show up on my screen.

Thank you Andy for taking the time to provide such a clear and accurate proceedure. It takes time to write something like this and get it right. If only the Microsoft staff could do have as well.
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Bev, Champion

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Thank you Andy. I should have mentioned that when I go the Creators Update months ago, just seemed so obvious to check power settings and, such that I didn't think to mention it.
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Steve Frederick, Champion

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Thank you Andy, I just followed your instructions and unchecked the box.
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Diana, Viasat Employee

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Hi Andy,  Thank you so much!  This is very helpful.
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Dave Eicher

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OK, so this is only for Laptops, not box computers?
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Dave Eicher

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I  am going to assume I am fine since I have had 10 for April of this year and have had no issues accessing Wifi.  Which windows 10 update is the issue?
(Edited)
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Bev, Champion

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That would be the Creator's update, a major update that has been rolling out the last couple of months. (Build 15063)
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Dave Eicher

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Not sure what that is. This one has been in my list but it always fails to download.

2017-08 Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4034674)
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Bev, Champion

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That would be the first Creators update patch, if you don't have Creators, which won't download over a metered connection, that explains that one failing, it also does not like a metered connection.
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Dave Eicher

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Thank you