I have been a customer for over a year with the same issues I see everyone else have "ghost data", slow downs, etc. but I understood this going in. What does bother me, however, is that I have been checking every month on the availability of the Freedom Plan since it was announced. I had been assured that it would be available to me by year's end. Today I checked back in and was told it was not available in my area and but a new satellite is going up in 2016 so it should mean great changes ahead. These mixed messages do not build trust with the consumer.