Data usage going fast

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  • Updated 3 years ago
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I am EXTREMELY unhappy with Excede right now. First of all, we only decided to go with Excede because of the bundle with Directv would end up being less than that of our local provider. Excede was installed with no problem. Then, when a Directv installer came to the house they said they would be unable to install a satellite due to the position of our home and the trees in our backyard. So, they automatically cancelled our Directv order which lead me to want to cancel Excede and go with our local provider since we only signed up because of the bundle! I honestly was under the impression from what my sales rep had told me that the first three months were basically a trial run, which is why the pricing is lower the first three months, so you can test out what works for you. In addition, we haven't even had the service for 10 days! You would think they would give you even that amount of time to cancel. Nope, I need to pay $15 per month for the 23 months remaining. I realize that Directv and Excede are different companies, but they are associated with each other because of their bundle deal. I am just extremely unhappy. Was wondering if anyone would be able to help me with some options here.
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Amy

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Posted 3 years ago

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Kaotic Technologies

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Ouch, a rep will be by to help you out. And thats odd about the directv issue.....did the techsay their was no place at all to get a line of sight not even way out in the yard somewhere on a pole?
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Brad, Viasat Employee

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Hello Amy.

I'm sorry to hear about your installation experience. Can you please email me at exedelistens@viasat.com with your account information? I'll be glad to help you with this.
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Dorothy Jim Underwood

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I had the same problem, wanted to cancel after 6 days, my plan was suspended after 5 days because I used up my data watching Netflix, not knowing it used so much data, even though I told them I used Netflix on a regular basis. They did not provide that info. They were not helpful at all !!!! I am very upset, and now have to pay $345.00 for nothing.
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Jerry Hamelton

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I have been trying to cancel for 3 months. I was lied to by my salesman. I was told 150.00 a month for unlimited service. Then I found out that it was only 50gb per month. I was unhappy but willing to deal with it. Now I have 15gb per month and was told "deal with it or pay the cancelation fees and costs to have my equipment unhooked and shipped back. I'm trying to get ahold of the FCC and an attorney. Wildblue refuses to even work with me.

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