Data usage

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  • Updated 2 years ago
  • (Edited)
Just paid my account bill on the 28th and now it has been only two days and it says I have used 9 gigs of data. I have never used more than the 10 gigs allowed more than three times in the last four years. Whats going on?
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Arlene Yoder Eagle

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  • confused and upset

Posted 2 years ago

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Elaine Fields

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Besides being slower than ever... you don't seem to be the first to complain about this..  It took me almost 2 weeks to use 10 GB on my phone and one week to use over 20 with Exede.. Is there some problem going on with Exede.. Just know that I've seen this same problem come through... 
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Arlene Yoder Eagle

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I only use my Lab to check e-mail and to chat with friend on Facebook. Almost never download anything. Only time in ten years I had used 10 gigs was when I was making and sending movies I had filmed at some gatherings....No way to use even use 1 gig in a few hours of lab time in a day checking mail.
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Laurel Treat

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My win 10 update had completed the day before. I did just change the settings on wifi to metered. hate that win 10 won't let you set the time and day to do updates. ran across a built in app that will show apps like the one shown above - settings - network -  data usage - details. found some stuff I can shut down.
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Laurel Treat

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sad to say but the data measurements here are off. like I said, I had HN for 2 years. unknown to me when I signed up they were involved in numerous scam complaints and state's attornies investigations. there were reimbursements, ups and downs and then software and hardware re-engineering. the second year was pretty quiet with a tiny bit of overages twice for my 10 gb cap. once my contract expired I mysteriously got throttled early every month, until I complained. then the problem "went away:. in any case during the quiet year, I was one person using first a win 8 and then a win 10 desktop for email, fb, shopping and banking and bill paying. I do ebay, but try to upload listings during the middle of the night, same with my snapfish photo uploads. I download only a few mp3's and flv files. I was doing Netflix 3 hours per month. during prime time. I use a win 10 laptop that belongs to an org that I do volunteer work for about 5 hours per week.  I also had my cell on wifi most of the time so the 10 gbs covered all of that activity when the provider is being watched. unless something is wrong... which seems to be the case here.
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Old Labs (VS1-329-L12FZ)

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As noted below, tracking your usage independently at the router or device level would allow you to verify the accuracy (or inaccuracy) of the Exede usage meter. The built-in windows 10 tracking is a work in progress,was not "complete" until the anniversary update and there's some evidence it still isn't.

In the case of the user mentioned above, he similarly started with the same lament - he hadn't changed his surfing habits but when presented with the results of Glasswire he was taken aback by how much data one web site was consuming (duplicolor) as well as just how much a hit he was taking from Facebook. He can't do anything about the duplicolor site other than stay way from it (it was a one time visit any to match car paint); however taming preloaded (not played) HTML5 videos on Facebook and other sites, as well as ads, made the difference for him. i suspect while he hadn't changed, the Facebook pages he was visting did and were and had more videos embedded (that were pre-loading and/or auto playing - two distinct behaviors) - seems everyone wants to share their home videos these days.

Nobody really trusts the usage meter which is why many of us track usage independently. At worst we're proven wrong and at best we have some hard evidence that the usage meter is wrong - in my case, I've never had to do that and have found the meter to be accurate within a reasonable margin of error. In most case my tracking is actually above that of the Exede usage meter but YMMV.     

You can read about that user's experience at:

https://community.myhughesnet.com/hughesnet/topics/firefox-question-regarding-data-loss

where in his last post he indicates it became clear that HughesNet was not the problem... and I give him credit for coming back and saying so, most don't. 
(Edited)
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Christine Conrad, Champion

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Old Labs, strangely enough the usage meter in Windows 10 is definitely a work in progress. In the last 30 days, my Windows 10 is reporting 3.03 GB used by WiFi, which is  my only way I access the internet. During that time, my router, Glasswire and Exede meter, are reporting just over 7 GB. MS obviously is not logging the data used for updates, since during this past month I have had two updates to the original Windows 10 plus the Anniversary update. Those updates alone were 4.5 GB.
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Old Labs (VS1-329-L12FZ)

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Yep, that's what I'd been hearing too - initially Windows 10 only tracked Windows 10 Apps from the Windows Store not legacy desktop applications, it was supposedly extended to legacy applications with the anniversary upgrade but services (things that run in the background like Windows Update) have yet to be included. After trying Windows 10, I decided to stick with Windows 7 and 8.1 until the dust settles.     
(Edited)
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Bob Vanden Berg

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I Have the same problem, with excede for 2 years. Suddenly even when I buy 2 gigs because I was out of 10 gig plan. Shut every thing down, all peripherial devices and ran a diagnostic on the PC. Nothing was running. 2 gigs went overnight. Never downloaded windows 10, still on windows 7. I cannot get through to a human at Excede. Always liked it before, starting to get upset!
Bob
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Old Labs (VS1-329-L12FZ)

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Usage reporting is always delayed and is periodically reported by the modem when requested by the server. When the modem is powered off, the usage can't be reported. When powered on, any unreported usage prior to powering off gets reported and subsequently reflected on the usage meter. Again tracking usage at the router or device level is a better option to determine whether usage is legitimate (or not as the case may be). Glasswire also runs on Windows 7. But for Windows 7 you didn't really need to download Windows 10 - if you happened to install that innocuous 452KB GWX application it was doing it for you in the background.              
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Andrea Hansen

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meh in one day 10g gone... try falling asleep during "free zone" with youtube autoplay on...
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Old Labs (VS1-329-L12FZ)

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Or more simply take the advice of those who've been there, preemptively monitor your usage independently rather than relying solely upon the accuracy of the usage meter, and develop the people skills often needed to deal with customer service representatives everywhere and make a logical argument when the inevitable discrepancies occur rather than relying on simple anecdotes... your choice.  
(Edited)
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Brad, Viasat Employee

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I think Old Labs is really answering a lot of the questions this is bringing up. a few things when it comes to our data plans:

1. Usage reporting typically will be delayed and will not be in real time.
2. Download the myESVT tool for free here https://community.exede.com/exede/topics/give-our-new-usage-tool-a-test-drive It will give you a breakdown of usage type and may help determine where the data is going.
3. Windows updates, apps and automatic updates are the unholy trinity of surprise data drain. Most of these updates do very little to notice an update took place but it leaves a huge data dent behind.
4. The usual suspects can be streaming and autoplay videos and ads. Adblock is great to reduce this and disabling autoplay videos on facebook may be helpful too!