waiting for equipment

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  • Question
  • Updated 11 months ago
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I recently changed my plan and was told they were sending me some equipment to help with that. It has not arrived and I'm wondering if it has been lost in the mail. Can you track it or let me know when it is arriving?

Thanks
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Laura Hutson

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Posted 11 months ago

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Bradley

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If you call, someone should be able to help. Modems have been on back order for up to four weeks according to other posts.
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Matt B, Viasat Employee

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Laura,

As Bradly said, you can call into Customer Care, or you can email us at ViasatListens@viasat.com.

The modems have been on a 4 week back order, but I've heard that they are starting to cut that down.