Hey Brad!! They just pushed a new firmware to the Spock modem and now all 3 blue lights won’t turn on anymore. Everything is working, but only the circle lights up. The 2 WiFi bars stay off completely. Another user here has also posted the same concern. Please advise! Thanks!
same experience here, tech support online agent said I needed a 95 dollar service call, or to add easy care, and advised me to call customer support to add this feature, then when I called they informed be of an outage in the area and disconnected....does the right hand not know what the left hand reports or is it an elaborate ruse to get more hard earned dollars for their clearly inferior service and product????