VPN Issues

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  • Updated 5 years ago
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Just a quick question; is VPN able to work on Satellite?
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John Magruther

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Posted 5 years ago

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Steve Frederick-VS1/Beam314, Champion

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It works for some people, others not. I think it has to do with your VPN network, and what it needs. I think the biggest problem comes from the latency of satellite internet, 700 milliseconds or so, some networks are not set up to accept that long a latency. Best way to find out is to find a friend or neighbor who is using Exede and try it, the other option is find a local dealer. Most will let you bring your laptop in to try it out on Exede at their place of business.
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We do not support Virtual Private Networks (VPN).  If you choose to use this product with Viasat's service there is the possibility that it will not work as expected.  
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Loren Turner

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The way I get my vpn to work is I have a regular network switch, which the exede modem is plugged into, and my router is also plugged into the switch. My business computer that has to use the vpn goes into the switch. So basically the link to exede from the biz computer is direct, the rest of the household computers and devices connect to my router which then goes out thru the exede modem via the switch. As long as your computer is connected directly to your exede modem, vpn will work, it is when you add an actual router to the equation that it gets iffy depending on the router and whether or not it has an actual vpn passthrough option in the configuration.
For me, easier to just have the modem plugged into the switch then my router and computers connected accordingly.
Hope this helps
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Alex, Viasat Corporate Communications

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We have found some VPNs work OK while others don't. We'd encourage you to pop by one of our dealers with your laptop to see if it works before buying.

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