VPN doesnt work and did for 2 years upload .43 now

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I have called several times to customer service my upload is .43 yea point 43 I have worked at home for 2 years with this company and now all of a sudden the upload is very slow. I worked with my IT expert from work and said actually out of the country has better upload then me we have customers all over the world and he worked in Kuwait we did all kinds of speed tests .43 in my VPN is terrible. Never had this problem he said AOL is better than this very slow how come all of a sudden it doesn't work I did all kinds of speed tests. the worst part of this is I had you guys for 2 years figure well maybe I should get the higher package so it would work and it doesn't. Very disappointed when I call customer service they give me the run around called several times last night it was a 12 minute wait I gave my number she called back 45 minutes later someone she got disconnected and never call me back the problem is the upload is very very slow. this has been going on for 3 months. I am going to the better business bureau and report this if this situation doesn't get resolved I have been very patient for 3 months. My work gave me a hot spot and it works fine at home. What a joke this internet is . If I got misspelled words because it is 4 in the morning and I don't have time to spell check got to get ready for work and go in the office since this internet doesn't work and I have a hr commute thanks for screwing me over. Now I am stuck in another 2 year contract should of gotten the hotspot in the beginning would of been cheaper. I am a widow and cant afford a system if it doesn't work.
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Cathy MuhaPodkowka

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  • frustrated

Posted 3 months ago

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Diana, Viasat Employee

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Hi, Cathy  Virtual Private Networks (‘VPNs’) and other remote computer access software such as those used to connect business servers to at-home workers may be very slow with Viasat Internet. Some VPNs may not work at all. Other “SSL”-based VPNs may work just fine.  Does the internet work when you are not on the VPN?

Please send your account and contact information to Viasatlistens@viasat.com and we will review your account.  Diana
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Cathy MuhaPodkowka

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I know some of the VPN's dont work that isn't the issue i had excede for 2 years and my vpn worked now it doesn't I am canceling it what a joke waiting on the phone for approximately 32 minutes that what they said So very disappointed i am not putting it on here where for the next customer care to pick up they have a high volume of calls probably complaining still waiting after 20 min this is terrible customer service i have the wavier and the interaction so I wont get charged for a early fee. Paying almost $120 a month is terrible.
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Oliver

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Viasat has been making big changes in the accelerator/proxy the gateways use. It was crashing on a few users here in bridge mode. If you can get to lvl3 tech support you can get them to bypass it for testing.

A number of other users here have been reporting slow uploads over the last month....

Edit....you might also want to look at the end of your sat dish, the part called the trial on the long arm of your dish. It you can get to it easy look at the plastic part to see if you have any moisture.....
(Edited)