VPN and advertised speeds

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i was told by a rep at viasat that since the new satellite has been operational that they have never had to throttle internet speed. Now sure if I believe that or not in seeing some of the posts on here.

my family is considering buying a house where satellite internet is the only option. We currently have Comcast internet. I work from home and log in through SSL VPN and it is my understanding that it might not work with Viasat. I would be getting the gold 30 package as that is the fastest one available in my area.

So basically moving there is contingent upon us having quality internet service but reading some thing s on this forum makes me think that their speed advertisements are extremely misleading.

was or is anyone else in the same boat?
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daniel

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Posted 3 months ago

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VeteranSatUser, Champion

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Can't speak to that VPN, but I do use one and I also log in from time to time on my work computer from home. It works, but it is going to be nothing like what you have experienced. From my experience, people who go from cable to satellite internet really struggle. Just don't have too high of expectations. Don't plan on streaming all your video content. Don't expect to play first person shooter games on game machines. Do expect fluctuated speeds based on the time of day, and if you do stream expect no better video resolution of 720p and you could experience buffering from time time time.

If you must move to the country and have satellite internet, than Viasat is your best option.  just manager your expectations.

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GabeU, Champion

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If buying that particular house is dependant upon the level of internet access you're going to receive you'd better check another market.  

That's nothing against ViaSat, but satellite internet in general.  It's not reliable enough to base a life purchase on.   Satellite internet is the one form of internet, more than any other, that is subject to major speed fluctuations, not only hourly but over the long haul.  The speed you get next year may not be anywhere near what you get now.  Satellite internet can also be somewhat temperamental when compared to other forms of internet, and lets not forget the way weather can affect it... at both your location AND the gateway's.

Sorry, I don't mean to sound like such a downer, but when you're making such a major life purchase that is as dependent on internet as it seems for you it's just not good enough, at least in my book, and I've had great satellite internet for the last 14 years.    

And working from home with a VPN?  Some VPNs work, some don't, and some work just so and so.  VPNs and satellite internet can be a bit iffy.  The following page has some info regarding VPNs...

https://help.viasat.com/articles/General/Using-a-Virtual-Private-Network-VPN-with-Exede
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daniel

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thank you. So the only local dealer close to me is a house. Not sure if they would let me test my VPN like the article suggests. the area they live in is covered by Comcast so they might not even have viasat for themselves. wouldn't that be something
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Stephen Rice, Champion

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Why not just buy a house in an area covered by Comcast?
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daniel

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I wish we could find one in a Comcast area. The only house that fits our other needs and we really like is about 5 miles from where Comcast stops and Comcast can't tell us when they might be able to provide service.
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Cathy MuhaPodkowka

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My VPN worked for 2 years then all of sudden it doesn't I went to the more faster speed same company still dont work now I am in a 2 year contract and calling them doesn't work it has been going on for 3 months. I have made several calls I used a hot spot from work to test it at home and it worked fine. Disappointed in this. I know the contract said some VPN don't work but.... mine did for 2 years with this internet service when you call they say the case is open never get back to me. Very misleading $120 just for internet and it doesn't work for what i need. The installers were fantastic but if visa2 doesnt work that doesnt do me any good. My download speed was point .43 this is awful. I am literally sick to my stomach and i cant get out of the contract unless i pay a lot of money. So if i was you I would shop around.
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GabeU, Champion

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Most people who have ViaSat did shop around, and they chose ViaSat over HughesNet, and vice versa for HughesNet customers.  That's the choice that most of us have.  One or the other.   And they're both satellite internet services, which means that, other plan differences and a few other things, they work in the same way, both in their abilities and restrictions in comparison to cell and ground based services.  Though "shop around" is great advice, for most of us it doesn't apply.  
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Stephen Rice, Champion

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Cathy, that is very interesting.  If your VPN worked fine on Viasat 1 and doesn't work on Viasat 2, maybe you have some sort of equipment problem.  One would expect Viasat 2 to work just as good as the older satellite.  Have you reached out to Viasat to have a tech come out and check your equipment?
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C F

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To be Blunt. Find a different house. 
 Been a customer for 3 yrs and when the new switch to Viasat 2 (silver25 plan) 6 months ago (stuck with 2 yr contract again) its been nothing but disappointment. Viasat1 (liberty 15Mbps) was hell of a lot faster.
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Trevor Distad

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I am on the Freedom 150GB plan which means I'm not supposed to be throttled down until after I exceed 150GB's in a month.  I work from home and run a virtual desktop over the internet which requires better than average speeds.  For several months the service ran fine.  The last 3 months the service is unusable at night.  I disconnect every thing and do all the steps they advise with no improvement.  I've been recording my download speeds for the last month.  By 9pm CST every night the download speed is under 1GB.  By morning it's back to 20MB plus.  I've also shut everything off before testing to make sure I don't have a rouge app or device that kicks in at night.  It's the service.  Although my plan says I'm not supposed to be throttled until I exceed 150GB it appears the network is over saturated in the evenings and I get throttled anyway.  So technically they are not purposely throttling my downloads, they've just oversold the solution.  I have opened a support ticket via email to see how they will respond.  Is anyone else seeing the same thing or have idea's?

My comments on exede support:  I've had 3 support calls and all they say is I need to pay $100 to have a technician come out and fix THEIR modem.  I'm not paying to have them fix their own equipment.  It's a terrible support model.  I asked to have a manager call me the second time.  They wrote up a case and said someone would call me.  They never did.  I called back and they said they had no record of the request and that I couldn't speak to a manager.  On the 3rd call their connection to my service was so bad they couldn't connect.  Again they blamed their modem.  I said just send me a new modem then.  They wouldn't.  The app you can download tells you nothing.  exede will not share any user data with you so you can diagnose things (I'm guessing they have not invested in proper diagnostic tools that would provide data).  It's been a frustrating experience.  I've resorted to using my Verizon jetpack at night as it's a much faster/reliable connection.  
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GabeU, Champion

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As stated in the thread you started, it's almost assuredly due to congestion, for which there's not a whole lot you can do, unfortunately.  Congestion and throttling are two different things, with the former being as a result of a higher number of active users being online at the same time and the latter being when your speed is deliberately slowed.  If the latter were happening it would be an immediate change, it would be 'round the clock, and there would be a specific reason for it, like running out of data.   What you're experiencing is almost assuredly due to congestion.  I'd put money on it.