Video throttling? - video slow and connection intermittent, even as speedtest shows ok speeds

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I am paying $185 per month for the Freedom 25 unlimited plan, and the video response is worst and slower than on my previous Viasat plan (which Viasat forced me to abandon because they throttled the older plans so much that the internet has become unusable.)

I just did a SpeedTest as I am posting this, and I received a result of 23.4mb download speeds.

Then WHY are my Skype video calls dropping out and losing their connection every 3 minutes?

And WHY can I not play a live streamed video program via the Viasat internet connection, but can play it through my Spring LTE connection with no problems at all?

It seems that Viasat is specifically throttling video.

But, if a customer is paying $185 per month for service, this is unacceptable.

For the same $185 per month, I can receive a cell phone wifi connection that is much faster and more reliable.

Viasat should address and fix this issue.

Or, they know about it, and are solely focused on profit over customer experience.
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Khashyar

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Posted 3 months ago

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Khashyar

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I'm on the phone wit Viasat now...

Even though there was a "Video extender" compression option on older plans, there is no such option on the newer plans.

The person I'm speaking to has put me on hold to try to find info for me, but he has yet to explain why, even though I have a download speed of 24 mbps, that my Skyp connection disconnects every 3 min, watching streamed video on my ipad CNBC app is almost unplayable (but works fine on my iphone LTE connection).


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Steve Frederick-VS1/Beam314, Champion

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Khashyar, what plan do you really have?  There used to be Freedom 150GB 25 Mbps plans, which are now pretty much useless since Viasat changed the data restrictions last February to slow speeds no matter how much data had been used, most people have changed plans to Liberty plans, or left Viasat for other ISPs, but I never heard of any Freedom Unlimited plans being offered.

If you have one of the unlimited plans with 150 GB of priority data, then that plan also falls under the February changed and will cause deprioritzation, thus low speeds, no matter how much data has been used.
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TheCatWillStrike

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Which is really BS! Because one can afford more they should be punished for it?
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Khashyar

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Hi Steve...

Thank you for your feedback and information.

I actually did have the Freedom 150GB plan, and in May, my internet was so slow, that it was unusable.

At the moment, I have the "Unlimited Silver 25" plan...

During the phone call with the Viasat tech rep, he told me that the unlimited (non-"Liberty") plan that I have, has variable download speeds, and that the "Liberty" plans have a more constant download speed, and that this might be why my Skype calls are dropping out and why I am having live stream video issues.

It doesn't make sense to me since the unlimited plan is $150 ($185 after all fees and taxes) and the Liberty 25 and Liberty 50 plans are $75 and $100 (respectively).

You would think that the more expensive plan would have more reliable service.

I am also going to buy a new wifi router and see if that might be a factor (although I doubt it).

Thank you again for your feedback, Steve.
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TheCatWillStrike

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It should be illegal for them to charge that much and then punish you for it. And of course they are going to have regular speed on speed test sites they want to be shown as the best satellite internet company that delivers advertised speeds.
(Edited)
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ExSatUser

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Just saw the commercial run this morning.  I think it was the Sundance channel?


Everytime I see that commercial it just makes me angry.  So many half-truths and misleading statements. 
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Will Seemore

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Half truths, depending on the area the commercial is airing it can be 98% false. Obviously on Sundance channel people all throughout the USA can watch it. If it is on a local station on broadcast TV it is reaching a 50 mile radius of that station. I run lots of errands in that 50 mile radius Viasat bombs with ads. I am a friendly person and will strike up conversations waiting in line, in waiting rooms, etc,etc. I have not meet one single soul who is happy with Viasat including myself. In fact I think even if you add this website people happy with Viasat that I have heard from in the area where they broadcast that TV commercial locally add up to a grand total of one.
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Bob Lexus

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Your plan to try another router might turn out to be the solution.

Especially if you are using Viasat's builtin wifi.
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Khashyar

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Thank you, Bob... When I receive the new wifi router, I will report as to whether it changes or remedies the issue.
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GabeU, Champion

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It seems that Viasat is specifically throttling video.
They are.  With the "Silver 25" plan, your speed for streaming is regulated to that which is amenable to 480p quality.  So, while your overall speeds may very good, your streaming speeds are throttled.  And no, there is no video extender or some other way to turn that streaming throttling off, unfortunately.  

Look at the section for Silver 25 on this page.  

Using a VPN may help you to get around the streaming throttle, however.  No guarantees, but it may.    

I'm not sure about Skype, as I wouldn't think that would be included in the throttling.  Maybe someone who has more experience with the Unlimited plans and Skype can help you with that part.  
(Edited)
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ExSatUser

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Do a search for a company called Solid Signal.  They are out of Michigan.  Tell them what you want to do.  I HIGHLY recommend them.  They will be able to tell you what you need, and won't take advantage of you either.

And they are also good for getting wireless booster advance :)
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GabeU, Champion

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So, do you both think that the Liberty 50 plan is better (i.e., more reliable) for streaming video than my current "Unlimited Silver 25" plan?"
Though I can't speak from experience, as I don't have either plan, nor even ViaSat (I have HughesNet), from what I've seen on here with regard to people talking about it, I would say that the Liberty plan is the way to go.  There seem to be advantages to it, like the late night free zone, plus, and again, this is just from what I've seen people saying on here, it seems to work better than the Unlimited plans.  

Also, regarding something ExSatUser mentioned, the late night free zone is a great way to take advantage of PlayOn Cloud, with PlayOn Cloud being a good way to get around the things that can happen as a result of slow speeds, and even the latency, when it comes to streaming.  With it, there is no buffering, and you keep what you download, as it's actually a file, not a live stream.  With it, your streamed items are actually streamed to a cloud based DVR, at which point they're converted to an MP4 file, which you can then download.  Then, you can play that file on whatever you have that has the ability to play those files.  My W10 computer, my SmartTV and my two BluRay players can all play MP4 files.  The files can even be written to DVDs, BluRay discs, external USB hard drives (this is how I watch it on my SmartTV), or even just your computer's internal hard drive.  

If you like streaming, and you're stuck with inferior internet, like we who have satellite internet, it's a great way to be able to get streamed items without actually streaming.  PlayOn Cloud isn't compatible with all streaming services, but it is with most of the popular ones.  Netflix, Amazon, HBO Go/Now, Cinemax Go/Now, DirecTV Now, Hulu, etc.  
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ExSatUser

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Not to mention a great way to get around draconian video resolution restrictions imposed by the limited unlimited plans. Download and steam buffer free all you want, in 780p, even on the Bronze plan. Pay Viasat the least amount, and take advantage of what they dont want to provide you via PlayOn Cloud.
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GabeU, Champion

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That, too.  And, though PlayOn Cloud's highest resolution is 720p, I've found that, when setting Netflix's playback setting to High, the resulting video still looks like it's in full HD.  It looks fantastic on my 43" TV.  
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ExSatUser

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Indeed.  PlayOn Cloud is great.  And a great way to bypass video resolution restrictions that an ISP thinks they can impose on their customers.