Video not loading

  • 1
  • Problem
  • Updated 3 years ago

Since first of year SLOW video loading.  Still way under FAP cap.  Buffer, wait, run 5 seconds, buffer, wait.  Sometimes it just sits there at a percent and I have to shut down or back out and forget that video.  I thought it would clear up, nope.  I have reset, restarted, everything.  I see all kinds of posts with the same type issue in the same time period.  Obviously, something going on.  I don't have many options out here, but will go with my hotspot and cell carrier if this doesn't get explained/fixed.

Photo of David Wilson

David Wilson

  • 2 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Judy Gillispie

Judy Gillispie

  • 9 Posts
  • 2 Reply Likes
We had a problem with Excede.  On Dec. 26th our internet went out.  Excede was not going to send someone out until Jan. 6.  I became angry and cancelled and unfortunately dish could not hook their service into our retaining wall without my hiring someone to drill the holes.  I called Excede back to reinstate my account and was punished.  I used to pay $109 for unlimited Freedom plan which now doesn't exist.  Now I pay $159. a month.  What a burn.