Video Data Extender Please

  • 1
  • Question
  • Updated 2 years ago
  • Answered
How can I turn the video data extender on? The toggle switch on my Exede dashboard doesn't seem to work and it looks as though it is currently off...I would like it to be on.
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Betheny

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Posted 2 years ago

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Matt B, Viasat Employee

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Bethany,

Are you using the Firefox browser?  We are aware of an issue with the VDE not toggling on/off using this browser.  Try another one, IE, Chrome, Edge, and see if it works!
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J&J

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Good call.  Firefox has another problem.  This site loads twice....  every time.  The first time it loads all text and the second time it loads it includes pictures and other graphics.  I've sent in feedback to Mozilla.  FF v 57.0 (64 bit)

I really don't care though.. I've got the Freedom 150 and have never gone over yet since getting on this plan.
 
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Jim16

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Not liking the "new' Firefox.  I went back to v56 until they get things worked out.
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VeteranSatUser, Champion

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Agreed. New Firefox is crap.

I don't know what the fascination is with developers thinking they have to completely redesign the look of a product from time to time. All I want is stability and an interface that doesn't change how it looks and works sad
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Betheny

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Matt, Thank you for you assistance.  When I logged in using a different browser the toggle is in the on position.
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VeteranSatUser, Champion

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Isn't it on by default? How did it get turned off in the first place?