Viasat's evolving network - Great today. Even better tomorrow.

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  • Announcement
  • Updated 10 months ago
  • (Edited)
With the launch of our new, highly-anticipated ViaSat-2 satellite, Viasat is launching the latest, most advanced generation of satellite internet service plans, which will be available nationwide. 

What does this mean for you, the Viasat customer?

For one, it means that Viasat is going to have more bandwidth across our network. More bandwidth means a more enjoyable internet experience for each of our users. By shifting data loads and efficiently managing traffic across our network, we will be able to maximize the capacity of our satellite fleet, allowing for an amplified internet experience for our customers. We've invested in our network and technology to connect you faster and better today, while accommodating what you'll need tomorrow.

It also means unlimited data service plans are now going to be available nationwide -- and for the first time ever, for many Viasat customers. We're very excited to offer this choice, as this next generation of unlimited data service plans will allow for our fastest speeds ever. Speeds for these plans are up to 30 Mbps in most locations, with some places seeing speeds up to 50 Mbps. There are several tiers of unlimited data plans - Bronze 12, Silver 12 & 25, and Gold 12, 30 & 50. On the Unlimited Bronze, Silver, and Gold service plans, after 40, 60, or 100 GBs of data usage, respectively, we may prioritize your data behind other customers during network congestion.  

Interested in a new service plan? Check out your account, and see what's available! If you do not see the new unlimited data plans available in your area yet, be sure to check back soon.
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Lizzie, Viasat Official Rep

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  • Excited

Posted 2 years ago

  • 2
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Jab

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VS-2 Beams Open

San Francisco and San Diego, CA;
Portland, OR;
Denver, CO;
San Antonio, and Austin, TX;
Tulsa, OK;
El Dorado, AR;
Magnolia, Jackson, and Tupelo, MS;
La Crosse, WI;
Lexington, KY, and Harrisonburg, VA
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Sophie Mae

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Hey Jab... is there a beam map available somewhere? Also curious to know where you found the info on the VS-2 Beams. :)
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Old Labs (VS1-329-L12FZ)

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Sophie Mae,

The information appeared briefly on the NRTC blog at https://www.nrtc.coop

It's since been removed and is not found - NRTC may have jumped the gun a bit and may have been requested to remove it or to limit its release to their member organizations - just guessing but I did see it with my own eyes.  
(Edited)
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Sophie Mae

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Thank you!
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Billy Hodges

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What I want to know is can I switch to VS2 when it becomes available in zip code 23027 and keep my Silver 25 unlimited 150gb plan. I don't want to be on crowded vs1 anymore.
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Old Labs (VS1-329-L12FZ)

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Probably not but let's see if an official response is provided (it's sort of been hinted at).

IMHO, you will not declare the satellite you want to be on but rather only influence Viasat's selection by choosing a plan only supported on Viasat-2. Beyond that, it's their bandwidth and their call.

 
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Brad, Viasat Employee

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To switch to Viasat-2 it'll require an upgrade of the equipment and the plans that are available. 
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Stephen Rice, Champion

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You could always upgrade to the Platinum plan and later downgrade to Silver if you insist on being on Viasat 2.  
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Old Labs (VS1-329-L12FZ)

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But then they'll take the equipment away, swap in old equipment, and switch you back to Viasat-1 with another new two year agreement ;)
(Edited)
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VeteranSatUser, Champion

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I sort of like Stephen's idea. Sneaky!!!!
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Daniel Ulery

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WB customer here. So I noticed a few days ago that plans in my zip (83541) went from Exede-5 classic to unlimited bronze/silver/gold 12 plans. I'm assuming these are viasat-1 plans? I keep reading on here that viasat-2 plans are still rolling out. Does that mean, even though I have new plans, there will mostly likely be even more new plans soon? By soon, I assume within a couple weeks? 

Reason I'm asking is that I intend to upgrade, but want to know whether I should wait. I've been waiting months for someone to look at why my speeds weren't returned to normal and nobody seems to care. Getting kind of tired of paying almost $90 a month for dial-up speeds.
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Diana, Viasat Employee

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Hi Daniel,  Yes, these are Viasat-1 plans. The Viasat -2 plans, as stated are being rolled out. At this time we do not have a schedule of when or where the Viasat-2 plans will be introduced. Continue to visit account.viasat.com, if you wish to wait.
(Edited)
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Daniel Ulery

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I've been going off the exede page searching for my zip code. I don't think account.viasat.com will help me, as it seems WB customers can't create a login there.
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wm4bama, Champion

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Daniel, all you need to do is go here and enter your zip code...close the pop-up saying you're an existing customer and all the plans available in your zip code will show...including VS-2 options when they are available for your area..

https://www.viasat.com/wildblue
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Owen Lars

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Honestly, this looks like a big step backwards. No real new speeds, and scaling back on the data caps. (100GB caps now on the biggest plans?) 
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Steve Frederick-VS1/Beam314, Champion

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What is the big obsession with higher speeds? I am on the original 12 Mbps plan and have never had a problem with speeds. Even Netflix 1080P only requires 5 Mbps.

This rage over higher speeds reminds me of the old days, the 60s and early 70s, when everyone just had to have more and more HP in their cars, bigger and higher horsepower, but in reality, all you could do with all that extra HP was impress others by "burning rubber", thus requiring those tires get replaced prematurely, but you couldn't drive any faster because of the speed limits on the highways.
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Daniel Ulery

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But how many people use your connection at the same time? I would imagine people with kids have more of an obsession with speeds. That, and we live in an era of 4GB windows updates, and 60GB game downloads. 60GB is not going to be fast on 12MBit, and definitely not fast on 5. And in a few more years, what will it be? 20GB windows updates and 200GB game downloads? I suspect it will.
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J&J

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Daniel,

You have made a good point about multiple users sharing the same connection.  I see a problem even with faster speeds....  Streaming will present a somewhat specific data rate but downloads will go for all the connection speed can supply.  This "hogging" by different devices and their use will require load-balancing routers but I don't see many of them on the retail market.   It's going to be like someone yelling "Who's taking all the speed?"  no matter how fast it comes in at times.

 
 
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Brian P.

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How is it legal for a company to advertise unlimited data but put caps on it??? Is this some corporate loophole that we need a class action lawsuit to fix?
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Ken

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... and HugheNet goes broke.
Better hope not.  All their customers will have to come to Viasat and the congestion will be even worse.
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J&J

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 I do stand corrected !!!  
 
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James Billinger

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Do think plans will get better over time?
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Stephen Rice, Champion

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They always do.  When I was a new Exede customer, five years ago I paid $60  or $70 a month for a 10 GB plan with a hard throttle.  After using priority data, speeds were reduced to no more than 256k whether primetime or during the  day.  The only exception was it had the late night free zone from midnight to 5 am.

Now I pay $60.99 a month with tax, for 12 GB of priority data, speeds up to 5 mbps during the early morning and day after using up all of my priority data, and a LNFZ from 3am to 6am.  I'd say that is much better than what I had five years ago.  I used 300 GB in one month several months ago!

Viasat/Exede isn't some evil company that wants to screw its customers out of an amazing internet experience.  Viasat is constantly working to improve.  Viasat 2 and soon to be Viasat 3 and physical examples of that.
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Ronald Stricklin

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James since the plans got worse from Viasat 1 to viasat 2 they surely can only get better. Knock on wood.
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Bill

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So how does this effect the Excede customers. Can they expect some of these new data plans??
 I'm assuming Viasat still owns Excede. Owners keep changing.
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Old Labs (VS1-329-L12FZ)

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Exede was a product brand name for Viasat's Internet services. It was always and still is Viasat - it's simply rebranding and everything here applies to what once were known as Exede plans. You are a Viasat customer. See:

https://www.exede.com/blog/exede-now-viasat/
(Edited)
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Bill

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Good article thanks
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Ronald Stricklin

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Wow, I'm amazed that I'm not shocked that the new viasat 2 plans will be offering less for more.
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Ronald Stricklin

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"Ronald stomping his feet and crying "not fair to me" is getting really old."  I don't even know why I respond back to one of you. Maybe because its funny. This is a customer support forum, where knowledgeable customers can assist with the occasional assistance from viasat staff. Except the forums regulars lack that knowledge. One or two will occasionally give out the viasatcares email to frustrated customers but generally the staff gives that out. Usually the frustrated customer will get trolled for not coming on here and kissing the ring of Viasat until that staff member drops and email. You also can't offer any feedback because anything isn't a direct kiss to viasat's posterior sends forum shills into attack mode. I am not crying or stamping my feet that this is not fair to me. My current plan, one the old unlimited plans, is better than the new unlimited plans. I'm criticizing this announcement. I do because the forum shills, the online staff, and the phone staff have long overhyped viasat 2. this overhype continued with the launch of the old unlimited plans. This announcement is below and beyond underwhelming. Now I'm sorry if it bothers anyone to find out that some customers just won't end up getting the viasat logo tattooed <removed>  This will shock you to find out but most people use exede to get internet service and not out of fandom. But just ask the forum staff to ban this account or simply ignore my comments and just get back to using this as a social media service. Good day. 
(Edited)
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Brad, Viasat Employee

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I think I missed a lot of this fallout but the nature of this forum is self-help and we know some are going to come on ANGRY. we're more than happy to assist them and usually take it offline to the email because that truely is 1000% the best way to get help because we have access to the account, we can talk to them directly, ect. 

Regarding plans, if you have something better than what's offered now you can keep it and be grandfathered in. Some of these plans won't appear as generous as a few older plans but you can stay on the plan you're on as long as you want.
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Ronald Stricklin

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Brad your workload depends more on how quickly the social media brigade here can run customers off before you share contact information. 
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Stephen Rice, Champion

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Viasat has a history of offering better plans as time goes on.  When I originally signed up for Exede/Viasat service back in 2013, I had a small bucket of priority data and a late night free zone.  When I ran out of priority data, internet access was heavily throttled down to 256k.  I didn't leave Viasat because I was unsatisfied, I left because AT&T suckered me into switching to them for half price.

Fast forward to last year.  AT&T more than doubled their price since 2013 and I got tired of it.  I looked at the Exede website again, and to my surprise, for less money than I paid before, I could have more priority data, and advertised speeds of up to 5 mbps during the morning/day after using that priority data.  The Liberty plan still had the late night free zone as well.  Basically it added up to more service and less cost than what I was paying Exede back in 2013.  

I signed up for Exede/Viasat last year and couldn't be happier.  I use between 100 to 300 GB of data a month and I only pay $60.99.  The price is locked in for three years too.  In my opinion, even stacked up against rural AT&T DSL, Viasat is an amazing value that works better than advertised.

Some people are complaining about today's prices but if history repeats itself, you will see better offerings for slightly less money in a year or two.  Viasat isn't an evil company that is out to steal everyone's money.  Viasat is working hard to provide better service as time goes on.

Don't worry though.  In a few years Viasat 3 will be live, and people will be on this forum complaining about the new plans all over again.
(Edited)
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Jab

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Ronald suggests - "...forum shills..."

The parable of the blind men and an elephant originated in the ancient Indian subcontinent, from where it has been widely diffused. It is a story of a group of blind men, who have never come across an elephant before and who learn and conceptualize what the elephant is like by touching it. Each blind man feels a different part of the elephant body, but only one part, such as the side or the tusk. They then describe the elephant based on their partial experience and their descriptions are in complete disagreement on what an elephant is. In some versions they come to suspect that the other person is dishonest and they come to blows. The moral of the parable is that humans have a tendency to project their partial experiences as the whole truth, ignore other people's partial experiences, and one should consider that one may be partially right and may have partial information
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Jab

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RE:  "shill for viasat"

From a consumer perspective, since 2005, I have a decent understanding of Viasat's Internet business.  When Viasat bought Wildblue around Dec 2009, Wildblue investors had overstuffed many beams, and consumer service sucked big time in many beams.

Viasat has been slowly turning around this issue, and had closed off beams for new accounts.  Then came a new aircraft business model.  Viasat needed to get a toe-hold into this business model.  They had their Yonder business, which is "global Ku-band satellite service on thousands of aircraft and maritime vessels," but Ka-band (Anik-F2, WB-1, VS-1, and now VS-2) provides more capacity.  So, to get a toe-hold with commercial aircraft, they had to take bandwidth from these existing birds to feed these aircraft with In-flight Internet, Onboard Entertainment.

See: 3 Best In-Flight Wi-Fi Internet Airlines in 2018

Once VS-2 is fully operational, "Aviation and government connectivity are expected to take a larger role on ViaSat-2," which means users on Anik-F2, WB-1, VS-1 who have aircraft passing over their beams will see increases in speeds sometime after this transition. 

Further, there will be users transferring over to VS-2.  Long story short, in all beams, service will be getting better, with time.
=======================

RE: "... better off posting a picture of the direcway plans from when satellite internet required dial up...."

Note - Better than dialup below

Feb 1, 2002 - HughesNet Enterprise Edition

2-Way Hughesnet....download Internet content at speeds of up to 400++ kbps.
......upload speeds rated at up to 128 kbps (50-70Kbps typical).
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Old Labs (VS1-329-L12FZ)

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shill for viasat
Even if it were true (that's a different argument altogether),



15 Yard penalty on offense, ball awarded to defense. 1st down Jab on opponents 1 yard line.
(Edited)
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Bev, Champion

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Oh now, it's an honor to be accused of being a schill. I mean after all it's only schills that know what's in the "Satellite Secret Sauce." :P
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Ricky Dean

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I should have done it already, but I guess I need to accept that my new plans will be March..  Cause at this point.. Early Feb, became in Feb, and now I am guessing that even if I can see them on the 28th, I will not have them until March..  

Not trying to be negative, just sad..
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Stephen Rice, Champion

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February 29th guys, February 29th.
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Ricky Dean

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LOL,,  
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GabeU, Champion

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Will ViaSat 2 provide service to the entire country, or just certain parts?  I'm still only seeing the Unlimited Bronze, Silver and Gold 12 plans.  
(Edited)
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Billy Hodges

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Yes by next Wednesday you should be seeing new plans.
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GabeU, Champion

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Thank you.  I appreciate the info.  
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Doug Morris

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I would just like to get download speed above 1 Mbps...
I'm going to give Exede one more week and then I will be calling HughesNet after five years.
Very frustrated with slow speed.
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Deku (The #1 Hero Data Saver), Champion

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yeah like a week ago maybe close to 2 weeks ago i saw the new plans... and i looked at them and said awman i wont get the good deal onto the 100gbs for the bronze plan imma on... so since i have bronze 150gbs ill be paying less for the gbs ;-; so i said to myself... ah poop on it imma staying right where i am :3 

CAUSE I LOVE VIASAT SO FRICKING MUCH!!! :3 THAT I WONT TRADE ANY OTHER INTERNET PROVIDERS OUT THERE!!! :3

P.S. for all of you guys whining about slow speeds and NOT getting the speeds as promised... REMEMBER THEY SAY UP TO SO ITS NOT GUARENTTED!!! READ AND UNDERSTAND BEFORE YOU GO GET THIS SERVER!!! thats all folks :3 (when i said thats all folks i kinda sounded like the lil pig from looney toons when the pig pops out and says thats all folks XD ahhhhhhhh!!!!! good times back then good times BUT!!! we can make new times like the old days :3   )