Viasat's evolving network - Great today. Even better tomorrow.

  • 2
  • Announcement
  • Updated 4 months ago
  • (Edited)
With the launch of our new, highly-anticipated ViaSat-2 satellite, Viasat is launching the latest, most advanced generation of satellite internet service plans, which will be available nationwide. 

What does this mean for you, the Viasat customer?

For one, it means that Viasat is going to have more bandwidth across our network. More bandwidth means a more enjoyable internet experience for each of our users. By shifting data loads and efficiently managing traffic across our network, we will be able to maximize the capacity of our satellite fleet, allowing for an amplified internet experience for our customers. We've invested in our network and technology to connect you faster and better today, while accommodating what you'll need tomorrow.

It also means unlimited data service plans are now going to be available nationwide -- and for the first time ever, for many Viasat customers. We're very excited to offer this choice, as this next generation of unlimited data service plans will allow for our fastest speeds ever. Speeds for these plans are up to 30 Mbps in most locations, with some places seeing speeds up to 50 Mbps. There are several tiers of unlimited data plans - Bronze 12, Silver 12 & 25, and Gold 12, 30 & 50. On the Unlimited Bronze, Silver, and Gold service plans, after 40, 60, or 100 GBs of data usage, respectively, we may prioritize your data behind other customers during network congestion.  

Interested in a new service plan? Check out your account, and see what's available! If you do not see the new unlimited data plans available in your area yet, be sure to check back soon.
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Lizzie, Viasat Official Rep

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  • Excited

Posted 4 months ago

  • 2
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computer1949

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Thanks so much
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computer1949

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Thanks so much. Can I switch to viasat 2. in middle of 2year contract.
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Brad, Viasat Employee

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yes. 
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Bob Hansen

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Will there be a plan that doesn't limit video to 720. After all, 1080 and 4K streaming is getting to be the norm.
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Stephen Rice

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Yes.
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Stephen Rice

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Amen
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James Paramore

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So the Bronze 12 unlimited that I see on my account page can use the modem I have now? And I can make a change anytime without a new contract?
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Brad, Viasat Employee

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Yes  and yes
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Anthony

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These plans that are spoke about in this announcement is the new Viasat2 plans? Or using Viasat1?
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Anthony

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So for people on the 25Mbps 150GB plan would be stupid to switch. We loose 50GB monthly for barely more speed
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Old Labs

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Yes as I see it.

You would do best to stay on Viasat-1 with your Unlimited 150GB which were being usage to gauge interest and solicit feedback - a lot of people were overthinking. It was even stated that was the purpose in the November earnings conference call and mentioned/hinted at here by some of us citing that conference call.

In fairness, the mods and other employees here were attempting to tamp down some of the over-enthusiastic responses and desires but their hands were tied in responding.

All they could say was "we have no details on new plans" and were pretty consistent in stating that. 
(Edited)
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Brad, Viasat Employee

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You'd want to keep the current plan in that case as you get more data. 
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Rique

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Brad, except that new plans are so underwhelming, I'm concerned that the impact on VS-1 congestion will be negligible. Will you move customers to VS-2 without requiring selection of a new plan? I'd like to keep my plan, but would prefer to be on a less congested bird, please.

The message has been repeated, like a mantra, that VS-2 will reduce congestion of VS-1. That won't be the case if new plans offer zero incentive to move from one bird to the other.

Or am I still not getting it? Lizzie's post implies (at least to my reading of it, it does...) that the unlimited options we see in many areas are the new plans. Am I mis-interpreting? Help me to understand this, please. 
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Hfcomms

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It will in time.  New customers mostly will go on the Viasat 2 bird and in time with existing customers going to the new satellite and with some current enterprise customers moving to the new satellite the gateways on the existing Viasat 1 will see some relief.  As the saying goes Rome wasn't built in a day.
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johnmc318

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So I take it there will be options available? for the last month when I click change plan NOTHING shows up. Im on Silver at $150 a month, which was discounted for me for 3 months when I signed up by about $50 a month, and was told that was about the time the new plans should be available. Well 2 days ago, I got the first bill for the full price which was what I was afraid of. Was hoping for something a little less than $100, especially since my friend 10 miles away has bronze for $70.
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Brad, Viasat Employee

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The plans will be on a roll out, if nothing is showing now give it a day or 3 and you may see something different. 
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Rique

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Lizzie, Thank you - but this is not clear - at least not to me.

Do the unlimited plans which I see available for my zip (and have seen for the last few days) represent what will now be available, due to VS-2? Or are there more options to follow, which are VS-2 options? Several Viasat reps in this forum have stated that VS-2 plans are not available yet, that the plans we are seeing are VS-1 plans. As you may know, many of us are unimpressed with the new plans, given the expectations which had been set for VS-2, not to mention the scaled-back usage caps and speeds - as well as the constraints placed (across-the-board) on streaming.

Your post seems to imply that the unlimited options we see in many areas are in fact the new plans. Perhaps I am simply mis-interpreting. Can you please clear up the confusion? Thanks. 
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Jab

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Lisa:

Do you have this?

June 21, 2017 - Texting tool gives Viasat residential customers more control

"The service lets customers perform automated service diagnostics, change their installation date, reboot the modem, check data usage, learn about outages, pay their bill and even disable or enable the new Video Data Extender. Viasat can also text those customers real-time usage notifications when they reach 70 and 100 percent of their allowed data, and when their dish is misaligned
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Lisa Crafton

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I don't know what any of that has do with my Internet never getting fixed.& but Viasat took the payments 3 of there is no way to justify taking payments when I had no service. No one ever called, text emailed or contacted me to tell they had no one to come out here to fix it I was told when this first happen that someone had to come here no one ever looked into the why my service suddenly quit I was also told I could get a refund for the time without service no attempt in anyway do a thing. Almost 3 months & a few lost customers I had find another provider since the last time I called &then told they had no one to fix it even though I was loosing few customers & some of my income I still waited all that time for Viasat to do there job they sure jumped to get money. Then the early termination.. My service was early terminated by Viasat with night one to do anything about this am I expected to sit here twiddling my thumbs loosing money everyday while still paying for service until June? They did credit my account $25.so basically they paid themselves &still took payment. Now please read what I wrote before & now put yourself in my shoes take few minutes to think what would do not going to get service back but keep paying if you don't "you will be charge for it anyway and sent to collections with bad marks on your credit" I don't like threats when I didn't do anything wrong. Think what would you do? .
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Jim16, Champion

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Lisa, have you sent an email to Viasatlistens@viasat.com.  That will get you in touch with Corporate people and they will trouble shoot your issue.  Tell them what issues you are having and your contact info, phone, account, etc. 
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Brad, Viasat Employee

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Lisa please email us at viasatlistens@viasat.com we'll help you out
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Jab

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RE: Lisa - "I don't know what any of that has do with my Internet never getting fixed"

In previous post of yours, "No one has ever come to fix it or call to tell me they have no one to come out here to fix it "

This tool mentioned, June 21, 2017 - Texting tool gives Viasat residential customers more control, performs automated service diagnostics, and informs when dish is misaligned.
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Gregory Gilbert

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Are there going to be any 100mb download speed plans like I was told?
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Rique

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At this point, I'm hoping that there's some kind of incentive for people to move from VS-1 to VS-2. I'd like to stay right where I am, but it's a little crowded here.

On the other hand, it looks like I might have to surrender the plan I am on (and like very much) in order to switch birds.

Hi there rock. How's it going, hard place? Can you not stand so close, please?
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Stephen Rice

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I hope not.  Viasat shouldn't offer any residential customer a plan with speeds beyond 50 mbps.  It would be just silly to do that now.
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Rique

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That may be - but look at the expectations they set. SMH.
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Stephen Rice

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Yeah.  They should have never released that plan info last week.  We know Viasat 1 is capable of up to 50 mbps.  

It would make more sense to limit plans to 50 mbps right now, so they can balance out subscribers across Viasat 1 and 2.  Leave the residential 100 mbps plans alone for now until Viasat 3 is in action.

My parents have 50 mbps  cable service at their house.  For some reason their wifi is only capable of pushing out 10 mbps across the house.  Believe it or not, they are doing fine, they stream video, and they have no clue there is a problem.

Most people don't need 50 or even 100 mbps plans.  100 mbps plans are better reserved for business accounts right now if you ask me.
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Lighthope

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40, 60, or 100 GBs of unrestricted data?

Those plans are kind of underwhelming.
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Ken

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Very.
It reminds me of RingPlus cellular.  All the good plans seemed to be expired plans that were only good for the people that were grandfathered into them.  RIngPlus kept trying to make 'new, improved' plans but they always seemed to be worse.  And once you switched to a new one, you lost your grandfathered one and were screwed.

I've been wanting to get satellite internet for about 3 months now, but have been waiting for the 'good Viasat-2 plans' to come.  All I'm seeing so far is that I missed out on good Freedom and Liberty plans.  So I'll continue to wait it seems. :(
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James Paramore

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They are only underwhelming if you have no data management plan. You are not going to use sat internet like you would fiber or cable, just not going to happen. When I moved to the country and first got sat, coming from unlimited DSL in the city, I knew I would have to make changes. I started out with a 10GB plan and made it last the whole month. These plans that give 40, 60 and 100 are fantastic for country living folks.
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Virgil Teffeteller

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How do you figure they are good for country living folks us country living folks children love to do what the all mighty city folk does.
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Owen Lars

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It looks like the data caps are now 100GB instead of 150GB. Are users with 150GB data caps grandfathered in, or are we hosed?
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Brad, Viasat Employee

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If you stay on your current plan you'll be grandfathered in.
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johnmc318

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looks like 40, 60 and then 100, depending on how much you want to pay
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johnmc318

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Well my hopes just got deflated, I see now when I put in my zip code that for a $50 break, I will loose 90 GBs of "cap" if the plans shown by zip code are the same I will get, I have loved my Silver "Unlimited" plan since I have had I have been using give or take that a month and I will be getting married in a few months and with the Wife I am expecting to add more usage to that, Guess I am going to stick to what I am paying now. WIsh they had left that 150 GB cap on it then it would have been awesome, Kinda a let down to be on "unlimited" with a "cap" and if its anything like liberty pass was that is in no way "unlimited"
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Brad, Viasat Employee

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The potential of slowing after hitting one of these marks is dependent on network traffic during peak hours and if needed after hitting a certain point you may be put on a lower priority on the network during that timeframe. Outside of that you should be able to do many online activities regularly unlike our hard cap plans from a year or so ago, nor is it a constant throttle like the Liberty plans. 
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Virgil Teffeteller

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Still can not watch any amount of video or my children able to play there game on line like I said before via sat two even got turned on,to good to be true hopefully next time around want be to surprised. 
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Lisa Crafton

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What is a " certain point"? Lower priority on the network? Who decides who gets lower priority? Is there a lower priority price? Since you can't seem to keep up with the packages you sell then its fine if Viasat is put on lower priority payments. You knowingly can't deliver the whole package as stated in the contract then the customer should be able to pay for ONLY what they actually got. If a customer got NO service for the month then there should nothing owed to Viasat.
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Judge and Jury

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Maybe one of those 8 tiny wires you talked about before is broken? 
 
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Jim16, Champion

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I forgot about that!  Do you keep some sort of log book?  :)
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Shawn Willmon

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someone asked earlier if the unlimited 12mbs plans that we started seeing the last few days were a part of this vs2 rollout plans and you kind of danced around the question, in 79789 5 days ago i didnt have unlimited plans, 2 days ago i did, is this part of the vs2 rollout plan or do i still need to check back every few days? i dont want to waste my time reading through these forums and checking your web page every day if this is all you have to offer.
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Old Labs

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Keep checking is the best/only advice you'll get- Viasat 2 service roll out will continue on a regional basis throughout the month - if I believe the CEO's statements from last Thursday's earnings call - and I don't believe they're done yet. If that's all there is (with all due respect to Peggy Lee), then even I'd be disappointed and I'm easy but not cheap. I'll even buy the pitchforks and torches if that's all there is.  But the legal documents are a good indicator of what to expect, IMHO.
(Edited)
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Shawn Willmon

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im guessing what i see on my page is basically the same thing everyone is getting with the rollout just 12mbs for now and not higher speeds, hardly anything has changed except for with vs2 hopefully we dont get throttled into the kbps like so many people are seeing, if i can get 12mbs consistently except for prime time and during prime still get 6mbs i would consider it. and if i got over my cap get throttled to 6 its acceptable. i guess i will check back in a few weeks and see how things are going for people, a 2yr contract is too much for  a beta tester lol
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Brad, Viasat Employee

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Part of this launch was releasing new plans for the existing setups. You can switch to those now if they show.
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WoodyStrokerCat .

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Yea, I will now be able to watch VHS quality video in 2018 for 65 dollars a month with a 40 gig cap and up to 25 Mbps which is never true.  Priceless!
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Rique

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The digital divide has been truly bridged. 
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WoodyStrokerCat .

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Ha..
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Jab

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WoodyStrokerCat - I will now be able to watch VHS quality video in 2018

Pipe down, I remember the days when just getting one TV station would have been great in Carbondale, CO  They had these things called "books" to read, and one of those LP players to hear music on, in early 1970s.  Back then, people even had real conversations:-)
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WoodyStrokerCat .

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This is 2018 though bro.
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mferner

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It looks like I will be staying on viasat1 Since caps are now 100GB I will keep the 150GB Cap Silver plan and Be hopeful that network congestion goes down so after I go over 150GB Im Not slowed down to 1mbps in the evening time!
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mferner

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If the above plans are for viasat2 than No not many current customers will switch, Most ppl now adays use more than 150GB a month! The most I have used is 197GB, But Im on pace this month to reach 150GB right on the last day of  billing cycle! I learned to managed my data better because Im online in the evening time and being throttled to where you can't even watch a video SUCKS!
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Brad, Viasat Employee

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I wouldn't anticipate us making our busier beams busier by loading new customers on the existing satellite when we can lighten the load faster by letting the workload share. Keep in mind the goal is to have a shared workload so it won't matter what satellite you're getting the signal from.
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Stephen Rice

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Brad, people don't seem to understand the concept of the two birds sharing traffic. All they understand is shiny and new. I say move all those people over to Viasat 2 and I mean all of them so they can all have a newly congested satellite. That will leave the rest of is to enjoy a non congested Viasat 1.
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mferner

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Ok Brad Well Im hopeful I know the first month I had Silver unlimited I didnt get throttled till after 180GB was used But every month after right when I reached 150GB I was throttled in the evening time! So After viasat2 is activate Im hopeful that within a few months it will be like it was my first month on the silver plan But until that I will manage my 150GB of data
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Erik

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The second I hit 150GB it's pretty much like I have no internet. Don't advertise unlimited when it's clearly not. Even when I haven't hit 150GB I always know when its 5pm because my internet basically stop working. Its ridiculous
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Diana, Viasat Employee

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Shawn,  there are plans for Viasat-1 and the plans released today are for the new Viasat-2 satellite which is available in certain areas.  They will be deployed on a rolling basis by location, so some new plans may be available at a later date.  Please check account.viasat.com to see what plans are available in your area.
(Edited)
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Stephen Rice

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Thats the names of the new plans for now.
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Anthony

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Geeze that's so pathetic. How many million/billions was it for the new Satellite? Money well spent
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Shawn Willmon

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ok well they said the new unlimited plans that rolled out a few days ago werent part of the vs2 launch plans and we should see something else new "soon" so i wanted to be sure i wasnt already a part of their launch today, it looks like i was then...
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Stephen Rice

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Thats the names of the new plans for now.
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Anthony

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We we all told stuff that wasn't true, welcome to Viasat. Where do you get the info/source from that says these are the new plans "for now"?
(Edited)
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John

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I'm on the Silver 25 plan... if my speeds consistently stay like they are now (~23 mbps at 6:45 pm CT), I'll be a fanboy for sure!
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Stephen Rice

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Those of us that stay in Viasat 1 will eventually see speeds get better as traffic is shifted to Viasat 2. Viasat is going to determine who needs to be moved and who doesn't. They know more about their network than we do.

I have a proposition. Start offering 100 mbps plans with 1 TB of priority data and no video optimization on Viasat 2 for $39 a month. That will ensure that people move to the new bird and of course it will be congested overnight. Myself and many others will simply sit back and relax, because we were smart enough to stay on Viasat 1.
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Anthony

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How is it possible for the traffic to get shifted? Anybody that's on Viasat 1 will need a new modem for Viasat 2 and since anybody that's on Viasat 1 isn't going to go anywhere the traffic will remain the same.. it's not like it's just a flick of a switch and they can take traffic and move it onto another satellite
(Edited)
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computer1949

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Will I need to pay for Service call with easy care and do I need to sign new contract
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Markgc, Champion

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It's not so  simple to move for some. I have 100 foot trees that block the view to Viasat 2.
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Markgc, Champion

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It's not so  simple to move for some. I have 100 foot trees that block the view to Viasat 2.
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Stephen Rice

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Do you have a chainsaw?
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Old Labs

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Yes, two and a log splitter as well as small chipper.

They all stand at the ready should a plan known to be on Viasat-2 catch my eye, but I may be able to just clear them with a higher elevation for Viasat-2.

They stay for now since I don't need any more firewood.

Oh, you weren't asking me ;)

Nevermind!
(Edited)
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VinylHanger

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They really wouldn't have to do much.  200 Gigs of data and 720 video would make most people happy.  I don't think that giving us 720 streaming and then taking away 50 gigs and charging the same is very fair or reasonable.

We do a lot of streaming on the unlimited silver.  I only need a bit more goodness and I would have no complaints.
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Rose Smith

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Didn’t I read somewhere on here today that they expect many of the business plans will move to viasat2 quickly, thus freeing up congestion on Viasat 1? I’m staying put.
(Edited)
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Anthony

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Unless they give the business a reason to switch then they won't. Same with residential, no incentive no switching..

Why would anyone or business pay more for less? There is much information that was told to us over the past few weeks and now the truth is being told
(Edited)
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Stephen Rice

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Current business plans aren't unlimited. They automatically get billed for going over their allocated data. This can really add up.

The flat rate of $299 is a no brainer for a genuine business customer.
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computer1949

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Just seen today There is an Unlimited business plan for 299
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Cindy

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Thank you for the update on VIASAT! Not showing up on under my account yet but excited to see what all the plans will be for all of us to view and maybe change to! 
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Brad, Viasat Employee

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Try again in a few days! We'll be rolling it out
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computer1949

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50Mbps plan is it available on viasat 1
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computer1949

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50mbps plans please!!!!!!