Viasatlistens is a complete joke!

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  • Problem
  • Updated 3 months ago
What good is viasatlistens if they don’t solve anything??? Twice now my case has been closed with no reply to my intial reply to them. Just created my third case with them. Each time they suggest something that doesn’t work and when you reply to their email to tell them the outcome either the case is closed or they close the case after your follow up notifying them your problem isn’t solved, without bothering to acknowledge that you even notified them of your continued issue. I’m really strongly starting to feel that viasats policy is to just ignore problems. Tech support never calls you back like they say they will and viasatlistens closes unresolved cases. There are issues with the VS2 modem and apparently there is nobody that you can report them to that remotely cares. The level one techs are a complete joke and would easily be replaced by a recording that just says reset your modem on repeat. Pretty frustrated overall with all of this.
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Nathan Hart

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Posted 3 months ago

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Andy Schack

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Glad YOU said that and not ME....otherwise I'd get another call telling me to tone it down. 

As a retailer AND installer, I don't get to hide....people can walk right into my store and talk to me face to face. My customers pretty much really like dealing with me because I don't sugar coat anything.....if there's an issue I tell them. They may not like what I tell them but they KNOW that I'm being honest with them. 

BTW, I just copied your post and am emailing it to a few folks I know who might find it interesting. 

Andy
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VeteranSatUser, Champion

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I thought things were working well for you Nathan. Did this degradation start recently?
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Nathan Hart

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I have easy care. Was forearmed for the bugs of the new system.
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VeteranSatUser, Champion

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Can you just use your own router instead? Will it work right all the then?
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Andy Schack

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No...not in my case at least. I can hook my laptop directly into the modem and can't even pull up the modem page.

Andy
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Nathan Hart

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I wouldn’t think your own router would work because when this anomaly occurs all devices whether WiFi or wired receive and send no data. So a router would be blocked just like any other device.
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VeteranSatUser, Champion

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I didn't catch it was wired devices too. Yeah. That is a problem!