Viasat, you are a deceitful, overpriced & misleading company

  • 2
  • Problem
  • Updated 6 days ago
  • Acknowledged
First, stating your download speeds can even be 100mbps is a joke. Your prices are ridiculous and unlimited DOES HAVE A HARD CAP, (didn't think you could go slower than dial-up speeds) don't be fooled with the reworded "deprioritized" bullcrap, it's the same thing. *Cancelled after less than one month of use* ADVICE: BUY A HOTSPOT & DON'T WASTE YOUR TIME!! I live less than five miles from Downtown Dallas and not in the boonies (no offense) and the service utterly sucked. Yes, I was used to high-speed ATT&T internet for years and hadn't used these speeds since circa early 2000's. But I was told nothing but failed promised and was basically pushed into this service. I mean really, what company sends you daily personal texts before your installation date stating they're free that day (which thought was odd, but nice at the time). I am actually in violation of my lease from where they installed the dish, PLUS cannot even close my bedroom window because of the cord they placed through it in winter. Now my 8 1/2 month pregnant self has to somehow get on a latter & retrieve some part of the dish off and send it back, great. I admit I should have known or done research on multiple aspects. Such as there really is still dial-up speed internet in the city and everywhere, hotspots are way faster, the contract years, building policy on dishes, speeds on internet, etc. But learned the hard way and I'm out hundreds of dollars for being naive. I do understand if you live in the mountains or a secluded area you may have no choice, but I had choices and I called and fell for the car salesmen pitch. Womp, Womp. Regardless, people do your research on this company and service before settling into the contract, I promise you there are way better options out there, even with this oh so hyped, but piece of trash "vista-2 satellite", some crap I read somewhere. Anyway, that's all I have to say. Literally every other review is 1 star basically.
Photo of Michelle Wallace

Michelle Wallace

  • 4 Posts
  • 0 Reply Likes
  • UPSET

Posted 2 weeks ago

  • 2
Photo of DAVE  W4DRA

DAVE W4DRA

  • 146 Posts
  • 28 Reply Likes
These forums used to be flooded with so called experts. But now you are lucky is you can see one. I just updated to VS2 Unlimited Gold 50. I tried to tell the person I talked to yesterday what the problems were on my system and she wouldn't shut her damn mouth long enough to hear what I was telling her. All she wanted to do was charge me for a service call and try to sell me a service plan plus a damn telephone. I told her to stick it up her bum. 

Then proceeds to tell me that there is no more Tech Support. 
I liked it when this company had all there service reps and techs in the US. I am about to contact the Governor's office about this hole ordeal. I only have had this service 2 1/2 weeks so I should not have to pay for a service call. It is a NEW INSTALL. 

Plus the boob that did the install used a pole that is so short I can't even mow the grass around it. My wife went out back and hit her head on the TRIA  and she is only 5ft 1in tall. Hey VIASAT I hope to hell you read this. Not only are you not giving me what I have paid for but also doing Installs that put the customers in the path of high doses RF at a high frequency, I know what prolonged high freq. will do to the body.
Mine sets pointing right towards the house.  SO wake the hell up and start hearing what the people are saying.

Photo of VeteranSatUser

VeteranSatUser, Champion

  • 5063 Posts
  • 3130 Reply Likes
A week ago you were on here bragging about the service.

Now you have all sorts of complaints about it. I mean I am sure the install was bad a week ago too, but you just went on and on about the speeds.

My point is if the install looked off from the start, ask the installer about it and tell him to make it right before he leaves. I am sure if the install isnt to spec, you wont have to pay for it to be redone.
(Edited)
Photo of Stephen Rice

Stephen Rice, Champion

  • 2637 Posts
  • 1354 Reply Likes
She used up her priority data. Now her unlimited plan isn’t unlimited anymore.
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 5063 Posts
  • 3130 Reply Likes
BTW, the reason there isnt as many "expects" on here is they have moved on. I am packing my bags myself.

I am sure there will still be Stephen as the last man standing.
Photo of Stephen Rice

Stephen Rice, Champion

  • 2637 Posts
  • 1354 Reply Likes
I’m just here to see how long it takes Viasat to remove my champion badge. I no longer defend their product since the policy change.
Photo of DAVE  W4DRA

DAVE W4DRA

  • 146 Posts
  • 28 Reply Likes
When I told the installer about it being so low to the ground he told me that VIASAT 2 needs to be closer to the ground and that he would loose his job if it were higher. Which I thought was a bunch of bullcrap.
A week or so it was working VERY WELL but right after I posted that results all hell broke lose and it was all downhill from there.
I wish I had stayed on the Freedom 150 now.
With that being said, The dish is way to low, he used a 6 ft pole and its in the ground 2 foot. So I don;t need to tell you how low it is now. He also said that if the pole was any higher it would move in the wind and loose signal. Now mind you this was after he poured concrete in the pole.

BTW the pole was not only shorter but the metal was thinner. So I guess it was to save money. I told him I would pull up the old pole and we could use it but he said no because again he could loose his job.  What a bunch of Bullcrap.
(Edited)
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 5063 Posts
  • 3130 Reply Likes
The dish has to be lower to the horizon that is true. A roof mount not possible? I wouldn't want my dish that low.

No. You shouldn't have kept your 150GB plan. It is not worth a bucket of warm spit now (that is a political quote btw)
(Edited)
Photo of Matt B

Matt B, Viasat Employee

  • 904 Posts
  • 472 Reply Likes
Dave, you're right.  The pole should not be that short.  If I recall, it should be an 8-foot pole, 3 feel buried, meaning the dish should be mounted 5 feet above ground.

Your installation also has a 90 warranty, so you should not be paying for a service call two weeks after installation. 

Send us an email at viasatlistens@viasat.com with your account information and a description of your experience, we'll take a look!
Photo of DAVE  W4DRA

DAVE W4DRA

  • 146 Posts
  • 28 Reply Likes
OK thanks Matt B for the reply.
I think I will also send a picture of it with me or the wife standing beside it. It is way lower than the Viasat 1 was. Also it points at the house sending RF into the window because the radiation pattern is not that narrow to just go over the roofline. 
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 5063 Posts
  • 3130 Reply Likes
So what is the official height for poles sticking out of the ground?

If you are concerned about the radiation pattern was it not possible to mount the dish on the roof? Metal roof? Place dish on the other side of the house? If the dish is already that low how does it clear the house? I would like to see a picture of this on here! We can all maybe learn something!
Photo of DAVE  W4DRA

DAVE W4DRA

  • 146 Posts
  • 28 Reply Likes
The FCC has rules that limit antenna radiation and heights. Even as a Ham Radio operator we have to follow those rules. So I am sure that there is also a rule for these dish antenna because they are producing RF. Grant you that they are not as high power as I use. I run a MAX Power 1500 watts Peak Envelope Power. 

As far as on the roof, NO WAY I just put a $4000 dollar metal roof on and don't want the holes. Now to address the issue of clearing the roof. The ViaSat 2 is over south america and at a higher elevation angle that VS1. Because I am in Florida it's higher in the sky than VS1.  This cut my ping down by 100ms. which isn't much but every little bit helps.

As soon as I get a chance I will get a couple of pictures and post them....
Everyone have a great day.
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 5063 Posts
  • 3130 Reply Likes
Well you can't put a Viasat dish on a metal roof in the first place, it isn't allowed per the installation specs. That is why I wondered the type of roof.
Photo of Parsonshere

Parsonshere

  • 1 Post
  • 0 Reply Likes
Surely you have something in mind to fix this.  This is a $10 service, not $80.  Useless.
Photo of DAVE  W4DRA

DAVE W4DRA

  • 146 Posts
  • 28 Reply Likes
Where in the hell do you get a $10.00 service call from? ANd how in the hell do you know what I was told? Explain yourself. My system is down again. I have all the records saved with the speeds be they good or bad. But at this point they are more bad than good. I have about had it with this company. My system has sucked for the last two weeks. Not dependable at all. Wife couldn't even pay bills for the last three days.
Photo of GabeU

GabeU, Champion

  • 1603 Posts
  • 952 Reply Likes
I think it was a bad attempt at humor, as in the service isn't worth $80, but $10.  Not a service call, but the service.  
Photo of DAVE  W4DRA

DAVE W4DRA

  • 146 Posts
  • 28 Reply Likes
Yea you may be right but right now my sense of humor is out for the evening. After what I been through with tech support.