Viasat, why oh why would you want customer to post about your services.

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  • Problem
  • Updated 5 months ago
Viasat, why oh why would you want customer to post about your services. Ask questions from current and former customers, don't bother consulting with Viasat...they are thieves!  That's why you never get any mail or email from them, just deductions from your account.  If you have to call them, give yourself time to do that...outsourced!!
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Burton Burton

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  • Pissed

Posted 5 months ago

  • 3
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Brad, Viasat Employee

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This community serves as a way to talk to fellow customers and sort of use for self-help as sometimes other users see similar issues and can help each other.

We do have a dedicated email at that is replied to by a corporate agent. We typically reply as soon as we can but it may take a few days depending on when we get it and some issues may be better if called in (for example speed issues, we may be seeing it with no issue when we reply to something sent overnight so those are better if called in so it can be looked at live).

 If you've sent an email before and didn't get a reply, please check the spam filter as sometimes our replies trigger that on some email providers. I'm not seeing one under the email tied to this log-in. If you've emailed any email address OTHER than the one provided that will NOT come to our corporate team. 

As always as a "help us help you" note please give us details like account number or a phone number tied to your account and telling us what the issue is. Otherwise that can stretch the timeline further if we have to reply asking for the information needed to pull up an account or if the email isn't really asking anything and prompts us to reply asking what the issue is. Just giving that info alone can make it more likely be a one and done email as opposed to something stretched over a few days just to get to a helping point. We're here to help so giving us that will be immensely helpful 
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Brad-I’ve emailed your company and called your lovely outsourced customer service several times over the past month and a half. Your so called Viasat cares model that you attempt to display on here hasn’t gotten me my $315.90!!!! Yes, again I’ve emailed and called with no results. And, yes a refund was promised and a confirmation number given!!! Still no refund. Please stop blowing smoke up these peoples “you know what.” I am living proof that you DO NOT care for your customers or provide even adequate customer service!!! Again, yes I’ve emailed with all viable information included in the email and called customer service and was told the same the account is credited and the money will be returned!!! WHERE IS THE CUSTOMER SERVICE IN THAT!???? Start being honest with your customers!!!!
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GabeU, Champion

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Human nature comes into play with unsolicited comments/reviews.  You see more negative comments than positive ones because dissatisfaction is a much more powerful driver than satisfaction.   Most people who are satisfied with a product or service don't bother expressing such unless and until they're asked to do so.
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Good word travels 1/10th the speed of bad, but even considering that Viasat's reputation these days is very poor.
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I think it’s become the culture at Viasat. At least as residential service is concerned it has. The service up time was fairly rock solid in the many years I had them, but I saw the usable bandwidth provided go from being usable to maddening. Policies were developed that gave us less for more. They have well earned the reputation on the residential side.