ViaSat RV application

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  • Updated 2 months ago
I would like to adapt ViaSat internet service for use by RV owners (mobile v. permanent installation).  The RV owner would provide a stable tripod mount for the antenna.  Can the installer provide initial setup (mount/align antenna, register modem to network), then the RV owner would be responsible for maintaining antenna alignment?  The installer would provide the RV owner with one-time setup/alignment instruction and user access to the technician setup information in the modem (to facilitate realignments).  The RV owner assumes all liability for equipment usage.  The equipment is still covered under the Easy Care plan.
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Ted Koler

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Posted 2 months ago

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Photo of Matt B

Matt B, Viasat Employee

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Ted,

Our service does not work with mobile installations.  Our standards require that the dish be installed in a permanent, stationary location.

There are several reasons this is the case, but the two main ones are alignment and spotbeam coverage.  
  • Aligning the dish isn't as simple as with a satellite TV dish.  This is because it's two-way communication.  If the dish is pointed more than 5 degrees off the required elevation and azimuth, the dish can't talk to the satellite.  This is why we require trained and certified technicians to install the service.
  • Viasat's satellites use a system called spotbeams to better balance usage over our network.  Each beam covers anywhere from a few dozen to several hundred square miles.  Each account is tied to one spotbeam, which cannot be changed.  If your modem moves out of it's assigned spotbeam, it cannot communicate with the satellite.  
Whether or not this will be true in the future as we launch more satellites, I don't know.  Keep an eye out for news over the coming years!