Viasat no longer accepting new customers in my area

  • 4
  • Praise
  • Updated 7 months ago
When viasat 2 comes online I hope the lesson has been learned. STOP OVERSELLING BANDWIDTH! I appreciate no new customers coming on my beam but corporations care more for shareholders then customers, I get that. Keep in mind if you provide a lower level of service your putting off the inevitable. Keep the speeds high. Don't screw up again!
Photo of Troy Stevens

Troy Stevens

  • 19 Posts
  • 4 Reply Likes
  • unsure of the future

Posted 8 months ago

  • 4
Photo of Jim16

Jim16

  • 2119 Posts
  • 1853 Reply Likes
You tell 'em Troy!!
Photo of Jim16

Jim16

  • 2119 Posts
  • 1853 Reply Likes
They can give all sorts of things for free.  It will just cost us more. :)
Photo of Concentric Circles

Concentric Circles

  • 84 Posts
  • 29 Reply Likes
I get about 60 kbps when throttled, and about 300 kbps average during the free zone, and the service during the day is barely better when we're not throttled.  Yes, they oversell beams.  They advertise 5mbps, and I get 300 kbps to 500 kbps max.
Photo of BBwithdrawls

BBwithdrawls

  • 70 Posts
  • 21 Reply Likes
When they launched the new Hughes Net everyone was Happy and posted 40 Mbps speeds, now fast forward 9 mths later and all complaining about how slow it is, when Vsat 2 turns it up speeds and experience will be great again until they over sell it again regardless if they stretch it between Vsat 1 and 2 . Vsat launched the unlimited plans to cement its place as the frontrunner at the Customers expense,. Not all have seen it but most have according to these posts here. It will be interesting to see how they play it going forward . The responses of Wait until Vsat 2 goes live will turn into Wait until Vsat 3 Goes live , No your not going to make everyone happy but  quit with the creative marketing to sell more and disappoint more , ( unlimited,   prioritization , and up to )        
Photo of BBwithdrawls

BBwithdrawls

  • 70 Posts
  • 21 Reply Likes
When they launched the new Hughes Net everyone was Happy and posted 40 Mbps speeds, now fast forward 9 mths later and all complaining about how slow it is, when Vsat 2 turns it up speeds and experience will be great again until they over sell it again regardless if they stretch it between Vsat 1 and 2 . Vsat launched the unlimited plans to cement its place as the frontrunner at the Customers expense,. Not all have seen it but most have according to these posts here. It will be interesting to see how they play it going forward . The responses of Wait until Vsat 2 goes live will turn into Wait until Vsat 3 Goes live , No your not going to make everyone happy but  quit with the creative marketing to sell more and disappoint more , ( unlimited,   prioritization , and up to )        
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 3254 Posts
  • 1869 Reply Likes
That low of promised speeds mean you are an augmented beam of an old satellite.

Yes. You need Viasat-2 bad.
Photo of Ron Frank

Ron Frank

  • 145 Posts
  • 94 Reply Likes
This is what started the downfall of  Exede/Viasat 3 years ago.  My service was AWESOME 4/5 years ago until the sales drive for V2 began.  It was a risky business move that blew up in their faces when V2 failed to launch over and over FOR 3 YEARS!  Things happen.  It was not their fault, but its certainly not ours!  Regardless, as the "provider" owner, and ultimate decision maker the responsibility falls ON THEM! 

After all this, it was a flat out STUPID move to begin another sales drive now and offer "unlimited" when V2 is STILL NOT IN SERVICE!  I see complaint after complaint about disgustingly slow speeds with "unlimited" due to its use on already overcrowded beams.  This is not a good formula for a strong and satisfied customer base.  No amount of 2 year contracts will lock in enough "suckers" to account for every one of them telling everyone they can that Viasat service sucks, DONT BUY IT!

The technology is awesome and will be revolutionary ... if and when it is FULLY FUNCTIONAL!  You can sell promises and dreams to your investors, but we paying customers want, expect, and DEMAND the service we are paying for!  Viasats practice of hiding behind deception, one sided contracts, and legal disclaimers is appalling.  They have done little, if anything to keep customers informed of this "problem" and they have done NOTHING TO COMPENSATE US for their lack of ability to provide the quality of service they sold us.

Revolutionary new satellites dont pay the bills ... CUSTOMERS DO!  I cant stand Hughesnet, and I am no longer under contract with Exede.   If a new competitor THAT CAN DELIVER comparable service at comparable or lower pricing came out tomorrow, I would probably kiss Exede goodbye!  I am truly sick and tired of paying what I am to hear  "hang on, things will get better" .... EVENTUALLY!
Photo of Concentric Circles

Concentric Circles

  • 84 Posts
  • 29 Reply Likes
Assuming their prices don't go way up.  Paying $80 to $150/mo is egregious. 
Photo of Rose

Rose

  • 15 Posts
  • 4 Reply Likes
You are spot on with your assessment -- overselling / under delivering
Photo of Jim16

Jim16

  • 2119 Posts
  • 1853 Reply Likes
So you hate Viasat and can't stand Hughesnet.  So it seems you are the problem.
(Let the arrows fly!, I have my big boy pants on.)
Photo of Concentric Circles

Concentric Circles

  • 84 Posts
  • 29 Reply Likes
Yes, just like we don't like Hillary or Trump, so we are the problem.  Makes tons of sense. 
Photo of Debbi Cobern

Debbi Cobern

  • 88 Posts
  • 25 Reply Likes
I agree wholeheartedly! I was one of the first customers to sign up to EXEDE internet way back when and I was thrilled with how well it worked. My husband and I could both use it on our tablets and still have three GB's left over every month...then after a couple of years, it started to get worse and worse and harder and harder to get by with 10 GB's per month yet our usage had not changed! I am tired of empty promises, lies, and the lousy internet connection even after changing my plan...I can see this company going down the tubes in the not too distant future. If something better comes along you won't be able to see anything but my dust as I leave this hell. 
Photo of Jim16

Jim16

  • 2114 Posts
  • 1848 Reply Likes
see my post above.
Photo of Debbi Cobern

Debbi Cobern

  • 88 Posts
  • 25 Reply Likes
Who the heck cares???
Photo of Gregory Davis

Gregory Davis

  • 97 Posts
  • 55 Reply Likes
Over the years things have changed.  ADS,ADS, ADS, and more ADS.  We are getting bombarded with additional ADS IOS APPS, Android APPS, Windows APPS, especially GAMES.  FACEBOOK, news sites, email websites they are all blasting us with ADS.  This plus HUGE OS updates with all these new widgets that we may never use are constantly being pushed our way and YES this is taking chunks out of our monthly data.
Photo of Old Labs

Old Labs

  • 3690 Posts
  • 3704 Reply Likes
Exactly Greg, while our "usage patterns" may not have changed, the way our data is abused by others has.

To solve the capacity problem as well as latency problems of satellite internet, I propose a constellation of moons in LEO...

https://www.inverse.com/article/40780-if-the-moon-was-as-close-as-the-iss       

If it's high tide, cowabunga dude...
(Edited)
Photo of Ron Frank

Ron Frank

  • 145 Posts
  • 94 Reply Likes
I am the problem?  WHY?  Because as a consumer I want what I pay for?  Go to your local Ford dealer,  I WILL EVEN DRIVE YOU!  You pay for a brand new 2018 Mustang GT and drive away in your "new" 99 Taurus.  Its a car.  It gets you from A to B.  IS IT WHAT YOU PAID FOR??  I dont hate Exede or Viasat, but I do hate that I am paying a premium price for "high speed internet" that is  anything but high speed ... when it is usable at all.  I am paying for a service, not the promise of potential service sometime in the future.
Photo of Steve Frederick

Steve Frederick, Champion

  • 2728 Posts
  • 1716 Reply Likes
Concentric Circles, you are paying for the amount of priority data for the plan you chose, with speeds "up to" 5 Mbps.
Photo of Stephen Rice

Stephen Rice, Champion

  • 2120 Posts
  • 1048 Reply Likes
1986 was the last year Ford built trucks like trucks.  1987 was the beginning of the carification of Ford trucks.  You can't even buy a Ford truck with a manual transmission anymore.  And before someone corrects me, a Ford Ranger doesn't count as a truck.
Photo of Safely Anonymous

Safely Anonymous

  • 18 Posts
  • 2 Reply Likes
the one thing i will give it to excede/viasat is 15 months a month penalty for remaining contract is not a terrible divorce settlement
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 3215 Posts
  • 1844 Reply Likes
I suppose they could offer free cancellation if they offered a fee of $350 for standard installation :).

Some people would go for that! Free cancellation insurance.
Photo of James Billinger

James Billinger

  • 153 Posts
  • 15 Reply Likes
I miss trucks with manual. I prefer manual vehicles
Photo of Jim16

Jim16

  • 2119 Posts
  • 1853 Reply Likes
" I dont hate Exede or Viasat"

Sorry, I must have miss understood your post.

"No amount of 2 year contracts will lock in enough "suckers" to account for every one of them telling everyone they can that Viasat service sucks, DONT BUY IT!"

You had 2 different internet services.  2 different satellites.  2 different dishes.  2 different Trias.  2 different modems.  2 different plans.  Yeah, I would say you are the issue.

I would suggest you try a third satellite internet service. :)
(Edited)
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 3254 Posts
  • 1869 Reply Likes
Viasat-2 was not delayed 3 years. Fake posts :)
(Edited)
Photo of Concentric Circles

Concentric Circles

  • 84 Posts
  • 29 Reply Likes
Wait... that makes what they did overselling the beams worse, not better
Photo of Ron Frank

Ron Frank

  • 145 Posts
  • 94 Reply Likes
I apologize for my wording  The overcrowding issue began 3 years ago with the sales drive for the anticipated 2016 launch date.  The launch has been delayed multiple  times by multiple aerospace companies but it hasnt been "delayed" for 3 years.
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 3254 Posts
  • 1869 Reply Likes
I don't mean to be critical, but there are less customers now than there was three years ago. Now if you say customers today are using more data than ever on Viasat-1, I will listen to that. Evolution Plan, Freedom Plan, Liberty plan. Back in the day you got 10, 15, or 25GB's per month. Viasat created the new plans to generate more revenue to offset lost customers and be competitive in the marketplace.

Viasat-1 has around 600,000 customers, yet was designed to support 1 million customers, albeit on the small plans that originally came out.
Photo of Bradley

Bradley

  • 1083 Posts
  • 352 Reply Likes
Less residential subscribers. We don’t know the extent of military and other business/government use.

Definitely more data used with free zone, Liberty Pass, and now unlimited plans.
(Edited)
Photo of Ron Frank

Ron Frank

  • 145 Posts
  • 94 Reply Likes
Less customers overall, but as we know my "beam" is one of, if not THE worst.  It is little consolation to me that someone 1200 miles from me has no issues.   I understand that things WILL get better, but doesnt excuse the fact that I am paying for the better service NOW!
Photo of Ron Frank

Ron Frank

  • 145 Posts
  • 94 Reply Likes
OK Jim16, since you obviously dont get the point.  Word of mouth is the best advertising.  It is also well known that a majority only comment when its negative. Yes a new customer is  "locked in" for 2 years, but they tell 50 or more "potential" customers how bad it is and they have just lost 50 possible customers and will only get 2 years out of the one "sucker" they hooked.

I am not a new customer, and am under no contract.  I was once happy with Exede before the overcrowding issue.  Starting 3 years ago I was on the phone REGULARLY about slow speeds and had techs at my house every month, sometimes multiple times a month.  Obviously no "problem" was ever found.  Then they started charging for tech calls, I had to pay for somebody to come out and confirm it wasnt "on my end" every time I called.  I stopped calling after the last tech finally sat down and explained the overcrowding issue and Viasats refusal to admit the problem and that he was "not supposed to tell customers about it"

My problem with Hughesnet was that back when I had them, you had a "monthly" data allowance, which they pro rated and broke down DAILY.  It was possible to go over your data EVERY DAY not "for the month" and then it did not reset everyday at midnight it rebuilt gradually over the 24 hour period so if you were online you were using it faster than it could reset.

We completed our 2 year "trial" with Hughesnet running Exede with it for a year.  The Exede was  LIGHTNING FAST compared to HN.  It went out less frequently in foul weather and was out shorter times.  All things considered I will NOT return to Hughesnet!  I only remain with Exede now for lack of another provider, and the fact I was happy with them once.  The Exede I have now is a far cry from the Exede I praised 4 years ago!  And Im paying more for it!
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 3254 Posts
  • 1869 Reply Likes
You are also on one of the most, if not the most, congested beams on Viasat-1.
Photo of Ronald Stricklin

Ronald Stricklin

  • 216 Posts
  • 76 Reply Likes
Viasats downfall is Hughes. When Hughes launched their New Bird exede started dropping customers. They had to stop this for the sake of their shareholders. The good news is that its very unlikely that hughes will put them in the same position again. The bad news is the race is on to get viasat 3 in the air because the coming years will be bringing actual competition. ATT is coming at them from multiple angles with AirGig, fixed wireless, and 5G. In addition every Cell phone provider. this is not a fix they can do again.
Photo of Steve Frederick

Steve Frederick, Champion

  • 2730 Posts
  • 1716 Reply Likes
AT&T may be hitting the areas of high population, and the southeastern part of the country, but here in the northeast, they don't even have much cell phone coverage because they haven't bothered to place any towers to serve us.
Photo of Jab

Jab

  • 406 Posts
  • 52 Reply Likes
RE: "Hughes launched their New Bird exede started dropping customers"

Well, what happened here?  Before HughesNet Gen5 went live around March of 2017.

November 9, 2015 - EchoStar Corp.’s Hughes division on Nov. 6 reported that larger numbers of subscribers were quitting its U.S. consumer satellite broadband service but that those remaining were generating higher per-subscriber revenue.
====================

And here?

July 21, 2016 - Dish Network’s satellite broadband subs are down as it awaits new satellites

U.S. satellite television and consumer broadband provider Dish Network Corp. on July 21 said it had lost broadband subscribers this year because of a lack of capacity in high-demand regions and the company’s decision to be stricter about who it lets onto the service.

Englewood, Colorado-based Dish said the first issue should be solved starting in 2017 as both its satellite broadband providers, Hughes Network Systems’ HughesNet and ViaSat Inc.’s Exede, launch new satellites with Ka-band beams trained on the most promising geographies.
========================

Did Dish "pimp" Viasat's "customers" for HughesNet Gen5 service?
Photo of Stephen Rice

Stephen Rice, Champion

  • 2137 Posts
  • 1060 Reply Likes
AT&T is evil.  I wouldn't be surprised if they decide to buy Viasat in a few years.
Photo of Jim16

Jim16

  • 2119 Posts
  • 1853 Reply Likes
Oh man, wouldn't that be the craps!  AT&T owning Directv and Viasat.  NOOOOOO!
Photo of Stephen Rice

Stephen Rice, Champion

  • 2137 Posts
  • 1060 Reply Likes
Yep.  I hope that doesn't happen.  There is a reason I gave up AT&T DSL for Viasat.  Believe it or not, YouTube would buffer all the time when I had 18 mbps service with  AT&T.  
Photo of Gregory Davis

Gregory Davis

  • 97 Posts
  • 55 Reply Likes
I can't help myself just gotta add my 2 cents here.  My area use to be sold out, some may call it oversold, but competition from HUGHESNET has attracted enough customers away so that Viasat is offering service with more plan options.  I for one switched from Liberty 18 to the new Liberty 25 with a free zone.  OK maybe the loss of some customers and these new plans with reduced video resolution has freed up some bandwidth.  Anyhow my Viasat connection is now my FAMILY ISP and my kids have consistently used up our data within 2 weeks.  We are currently on Liberty Pass, and guess what no ones complaining.  In the future with Viasat 2 plans I may decide to switch but I'll probably drag my feet and see what unfolds.  Not ready to disconnect my DISH HOPPER anytime soon.
Photo of Mark here

Mark here

  • 80 Posts
  • 23 Reply Likes
You are very fortunate indeed.I can only hope that beam 367 gets freed up sometime soon this is unbearable.