Viasat modem replacement

  • 2
  • Question
  • Updated 9 months ago
  • Answered
I would like to provide my own viasat modem. What is the process of returning yours to remove the 10.00 a month charge and setting my new one up?
Photo of Ron Atkinson

Ron Atkinson

  • 0 Posts
  • 0 Reply Likes

Posted 10 months ago

  • 2
Photo of Bradley

Bradley

  • 1087 Posts
  • 353 Reply Likes
Doesn’t work that way.
Photo of Stephen Rice

Stephen Rice, Champion

  • 2243 Posts
  • 1113 Reply Likes
How did you get a modem?
Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

  • 3898 Posts
  • 3974 Reply Likes
You can pick up those paperweights on eBay - provisioning or activating is problematic. I suppose installers wantng some replacements on hand might be able to get around that but the lease fee ain't going away.
(Edited)
Photo of Stephen Rice

Stephen Rice, Champion

  • 2243 Posts
  • 1113 Reply Likes
Oh yeah.  I forgot all about that.  Before Viasat started telling people to throw away old modems, there wasn't many on eBay.  Now there are bunches and bunches of them.

I have a feeling it might be a challenge getting a modem activated.  It could be a quality assurance nightmare.

Anyway, I went ahead and sent an email to Viasatlistens@viasat.com to see if this is something that can be done.

I even cleaned up my name on here.  Bright and shiny days are ahead!
Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

  • 3898 Posts
  • 3974 Reply Likes
I noticed but ain't gonna play that card. 
Photo of Jim16

Jim16

  • 2260 Posts
  • 1965 Reply Likes
He will have to earn our trust.  :)
Photo of Diana

Diana, Viasat Employee

  • 2243 Posts
  • 424 Reply Likes
Hello Ron,  Viasat provides the modem for our customers.  They are assigned by the MAC address to a specific account.  The cannot be swapped by a customer or purchased from an outside source.  It will not work with your account.  If you purchase one, you will not be able to add it to your account.
Photo of James

James

  • 333 Posts
  • 51 Reply Likes
if you have an installer id it should be a piece of cake :) but the fee will still be on the bill so kinda pointless.
Photo of Diana

Diana, Viasat Employee

  • 2243 Posts
  • 424 Reply Likes
James, we do not allow purchased modems, which has a MAC address that is no longer valid, to be added to an account. Having an installer ID is not the issue.  It has been tried and denied as an invalid MAC address.
Photo of Matt B

Matt B, Viasat Employee

  • 844 Posts
  • 433 Reply Likes
Having worked with installers trying to do exactly this, yeah, no workie.  Even if you have an installer ID, once you enter your account number, it'll throw an error at you, and you're stuck.
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 3495 Posts
  • 2028 Reply Likes
But maybe people are buying them for cute electronic paperweights!
Photo of Stephen Rice

Stephen Rice, Champion

  • 2243 Posts
  • 1113 Reply Likes
Makes sense from a quality control standpoint. There is no guarantee those modems on ebay even work. It's much easier for Viasat to deliver a quality service when they control the equipment.

I wouldn't mind owning my own equipment but it's much easier to sign up for Easy Care and have a tech come out should there be a problem. I'd rather have the problem be 100% on Viasat and their equipment than to have to wonder if I bought a defective modem from eBay or not.