Viasat modem replacement

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  • Question
  • Updated 8 months ago
  • Answered
I would like to provide my own viasat modem. What is the process of returning yours to remove the 10.00 a month charge and setting my new one up?
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Ron Atkinson

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Posted 8 months ago

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Bradley

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Doesn’t work that way.
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Stephen Rice, Champion

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How did you get a modem?
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Old Labs

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You can pick up those paperweights on eBay - provisioning or activating is problematic. I suppose installers wantng some replacements on hand might be able to get around that but the lease fee ain't going away.
(Edited)
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Stephen Rice, Champion

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Oh yeah.  I forgot all about that.  Before Viasat started telling people to throw away old modems, there wasn't many on eBay.  Now there are bunches and bunches of them.

I have a feeling it might be a challenge getting a modem activated.  It could be a quality assurance nightmare.

Anyway, I went ahead and sent an email to Viasatlistens@viasat.com to see if this is something that can be done.

I even cleaned up my name on here.  Bright and shiny days are ahead!
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Old Labs

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I noticed but ain't gonna play that card. 
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Jim16

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He will have to earn our trust.  :)
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Diana, Viasat Employee

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Hello Ron,  Viasat provides the modem for our customers.  They are assigned by the MAC address to a specific account.  The cannot be swapped by a customer or purchased from an outside source.  It will not work with your account.  If you purchase one, you will not be able to add it to your account.
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James

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if you have an installer id it should be a piece of cake :) but the fee will still be on the bill so kinda pointless.
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Diana, Viasat Employee

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James, we do not allow purchased modems, which has a MAC address that is no longer valid, to be added to an account. Having an installer ID is not the issue.  It has been tried and denied as an invalid MAC address.
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Matt B, Viasat Employee

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Having worked with installers trying to do exactly this, yeah, no workie.  Even if you have an installer ID, once you enter your account number, it'll throw an error at you, and you're stuck.
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VeteranSatUser, Champion

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But maybe people are buying them for cute electronic paperweights!
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Stephen Rice, Champion

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Makes sense from a quality control standpoint. There is no guarantee those modems on ebay even work. It's much easier for Viasat to deliver a quality service when they control the equipment.

I wouldn't mind owning my own equipment but it's much easier to sign up for Easy Care and have a tech come out should there be a problem. I'd rather have the problem be 100% on Viasat and their equipment than to have to wonder if I bought a defective modem from eBay or not.