Dont trust anything they(or whoever sells these contracts?) tell you verbally before you sign. They only care about the contract or commission for the sale, not the family getting screwed. We had them for 2 yrs and my spouse was lied to by the installer on the options to change or cancel after trial, and again when the dish was moved. Being forced into a new contract. Have not used for 3mths paying the bill cause we were forced to move. They will not understand or help you in any situation. I plan on reporting them to the Better Business for sure. My spouse connected without me knowing on my name without ID I expect I think its always third party your dealing with anyway from installation to Calls. You cant change anything ever without a new contract or on website, and are lied to about that. Its basically a robo human telling you to pay up no matter what the circumstance, and charge for everything they can. They will not be in business long like Excede and trying to get all they can now it seems like. No one recommends them its always the only choice in rural areas, and they treat you like that. They were wrong and misleading, not fare about it, just fine print you to collections. I dont see how they think thats good business.