Viasat is Brilliant

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Viasat's business strategy towards residential customers is brilliant.
For a long time now, the data pigs have been stuffing themselves on copious amounts of data. Their unfettered excesses have made many of the normal data consumers to be punished by the congestion caused by other arrogant users. Those willing to stay under 12 gb/mo have been forced to the back of the bus, even though they have been doing their part to live with a reasonable amount of data. Just because the fat cats are willing to pay $100 or $150 per month, they think they should have privileged status over the unwashed poor people who cannot afford those high monthly fees, by pushing them aside.
Viasat's new strategy is to make life unpleasant for these data consuming pig fat cats in the hopes they will leave Viasat. This will make a relatively few people unhappy but in return make a large number of people happy with their newly found bandwidth.
Some on this forum greatly overstate their importance to Viasat by claiming the ability to take Viasat down. They need to go back to their mountaintop and have a reality check. They are no more important to Viasat (or anyone else) than are the rest of us. No matter what their absurd ego driven claims are, Viasat will do fine without them. There will be no class action suit. California is a reasonable place, despite claims it is different. California is not going to take on the obsessive cause of one breast beating malcontent.
The state of satellite technology is not as advanced as is ground based systems. We all need to accept that fact and live with it. There is only so much bandwidth to be shared. Get a life. It was YOUR choice to live in the country.
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Bob Mercer

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Posted 4 months ago

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Casual Observer

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I'm just going to go grab some popcorn - this one should escalate quickly and thanks for taking the heat off me ;)
(Edited)
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Steve Frederick-VS1/Beam314, Champion

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Back 60 years or so ago, I would always ride in the back of the school bus. It was "the" place for the in group in those days. But then, no Ipads, cell phones, computer, xboxes, or internet.

I have a good supply of popcorn, all set for what comes next.
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J&J

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Ahh, a data socialist.  Everyone gets the same paltry service.  Got the money to buy more? Tough luck, you get your ration just like everybody else, and it ain't much.  Free enterprise? Not here, left long ago.  You got your dose, now go home.

The fat cats that pay so much have no more privilege than anybody else.  We pay more to get more and don't miss the part where we pay more.  We expect to get what we pay for and have no greater or lessor priority than anybody else.  We've taken it as it comes under the conditions it can be delivered, except now we are being throttled to get rid of us so ViaSat can 'cull the herd' starting with us.

Why stop your socialism here with ViaSat?  Take it to all things and don't cry when you live in world that duplicates life in Venezuela.  Caught a rat for dinner tonite? you did good, but since that puts you better than your neighbor, better share that rodent with them too.

I have no aspirations to bring ViaSat down, only to bring some key executives to justice.  We can't financially wreck ViaSat but we can put a major dent in their pretty facade for others to see and consider the company by the gaping hole that allows a view of what's really inside.

California is a formidable place for businesses that cheat customers.  Try false advertising in this state and see how far you get.  

I take offense to ignorant statements like:
Those willing to stay under 12 gb/mo have been forced to the back of the bus, even though they have been doing their part to live with a reasonable amount of data. 
Who made you the dictator of what is reasonable?  Does your data consumption set the standard for what everybody needs?  If you get 12GB, then that is the priority data you paid for and you might even have some expectation of getting it during the month.  Your 12GB has the same priority my 150 used to have.  Here's how it is supposed to work:

Every customer pays for the data plan they have subscribed to and experience the characteristics of the plan so subscribed on the sat-beam they are served by.  

So some beams are over-loaded.  That's not the so-called "fat-cat's" fault.  A quantity of data was offered and was sold, somebody bought it.  If a beam can't support that plan ViaSat shouldn't have offered it in the first place. 

ViaSat determines the total quantity of data that will be allocated to residential customers.  When ViaSat doesn't allow enough bandwidth to adequately service it's residential customers, congestion sets in.  It's not the "fat-cat" customers that cause congestion, it's greedy ViaSat that causes congestion by squeezing the data allocation for residential in favor of new firm delivery commercial contracts. ViaSat is demonstrating it's ability to deliver to large contract customers so that may in-turn attract more large contract customers.  That would be fine if the required bandwidth didn't come from stealing it from residential customers.  

I think the day is coming, and now is, that ViaSat won't care if they have any residential customers.  They can tell investors that with all the emerging technologies, ground-based services have taken their toll on the remote customer base and is therefore greatly discontinuing it.  But they'll also show how much more income they'll have in the commercial, industrial, government sectors as a result.

Viasat's business strategy towards residential customers is brilliant.
No it isn't, it's scandalous.


 

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VeteranSatUser, Champion

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The judge and jury has spoken!

If their strategy was brillant, they would be gaining customers, not losing them.
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J&J

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Hey.... your popcorn smells pretty good, can I have some?
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Bob Mercer

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Viasat exists because of Dankberg. It was his inspiration and his efforts. He and his investors have all the rights and we have none. That is the way it should be.
Any company's objective is to maximize profits, not the number of customers.
Viasat management has accounting tools to know where the cash is coming from and where the cash is going to. We do not, and should not.
Viasat makes more profit from the $50/month customer that stays under 12 gb/month than they do from the $150/month customer who is an unrestrained glutton.
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VeteranSatUser, Champion

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They won't make more money when they lose customers to the competition:).

But since you have so much confidence in this company, I recommend you invest in it heavily. You will then get rich!
(Edited)
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fmj77

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This "fat cat" used up all of his 150GB last month. Get over it.
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Susan Jenulis

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Well, I must be one of the unrestrained gluttons, even though I started out on the 20 GB plan 8 or so years ago, then switched to “Freedom 150 GB plan” described by viasat as being “able to do whatever you want, whenever you want”, THEIR WORDS. I’ve paid for that service as described for three or so years. Never went over 150 GB and usually used 40 GB monthly. Viasat offered it, I took them up on the offer. Does this make me an “unrestrained glutton”? I think viasat should honor their plan and not change their minds because they can make more money by gutting existing plans to put lower data allowance plans first. They also said that my plan had a “Boost 25”. Not sure what that means as I have 1.5 mbps every night and weekends. I’m not against their making a profit, I’m against their misleading advertising and manipulation of existing plans.
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J&J

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Good point Susan,

I have the Freedom 150 plan and I left my actual usage out of my argument because it is irrelevant to the point Bob is desperate to make.

I used 22GB of my 150 last month, and that is my typical usage.  I actually posted my use on another thread recently when I had 4 days until reset, now it's proof.  I left 128GB of data for others, so how are you or I "an unrestrained glutton?"

As for Bob's second argument against us...
He and his investors have all the rights and we have none
Bob, I am an investor in ViaSat, to the tune my investments are reported to the SEC on what's known as Form 13F.  I also enjoy confidential status, it keeps the investment trolls away.
 Viasat makes more profit from the $50/month customer that stays under 12 gb/month than they do from the $150/month customer who is an unrestrained glutton
Then they are really doing good from customers like Susan and myself who pay for 150GB and use only a small fraction of it.

ViaSat has a plan with ulterior motives and as time goes on, I will air more and more of their dirty laundry here.  Stay tuned, some of that laundry stinks.
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gm92066

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With 9 days remaining in this billing cycle I have used about 8 GB on my Freedom 150 plan. Yet they want to limit speeds because I have the potential to use 142 GB more. Not likely to happen, but if it did, SO WHAT, that is the plan I was offered  and that is what I am paying for! Not only is the current policy wrong, it is a breach of contract and there should be penalties for that.
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VeteranSatUser, Champion

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Kick 'em when they're up
Kick 'em when they're down
Kick 'em when they're up
Kick 'em all around

I love Henley.
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J&J

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That's "Mr." Henley to you !  (yea, I like his style too)

Goodness, there are so many threads about this thing, I can't keep up!
I gotta go, things to do in the rain.
(Edited)
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Bob Mercer

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@Judge & Jury
"Bob, I am an investor in ViaSat, to the tune my investments are reported to the SEC on what's known as Form 13F.  I also enjoy confidential status, it keeps the investment trolls away."

If you were really an investor, as you claim, then you would not be complaining in this forum which is used by the "little people". This forum, which is used by a very few people and read by a very few people, is a vent for people who have no influence on Viasat. I have my doubts about your claim. I own IBM stock but I do not claim to be an IBM investor.
If you really were an investor, then you would be quite happy that "your" company is being managed to maximize "your" profits.
If you really were an investor, then you would have a conduit to decision makers within Viasat without having to resort to venting on this piss ant forum that will accomplish nothing.
If you really were an investor then you would be voting your shares to express your desires. Apparently you have few or any shares at all.
If you really were an investor then you would avoid the bad press you are trying to cause for "your" Viasat.

It is just more of your "look at me, I am so important" fantasy.
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Steve Frederick-VS1/Beam314, Champion

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Please excuse me, I need to get some fresh popcorn.
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VeteranSatUser, Champion

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I wouldn't mess with the Judge and Jury.

Stephen. Are you glad you sold your stock when you did?
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I'm sure glad I bought a bag of kettle corn today.  I can enjoy it while reading posts via my less technologically advanced internet service.  

And the weekend's not even here yet!  :)  
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J&J

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Now that i'm done playing spin the ATV's in the mud with my friends, I come home to find Mr. Mercer doesn't think a lot of me, and that suits me fine.  I will address a couple things he had to say, just to clear a couple things up.

Mr. Mercer,

Never judge a book by it's cover.  I myself, never judge a person by the clothes they wear because you never know who might be the person wearing them.

I really don't have a love for money.  I wasn't born with a sliver spoon in my mouth, but one got stuck in later.  I have no interest in attending big meetings where people are fussing about how much richer they are trying to become.  I'd rather visit with friends at their's or my home and talk lightly about what our stock is doing, as they too have stock in ViaSat, some with much more than me. None of us could really care less, we appreciate our friendships more.

I really don't care what happens to ViaSat's stock, it could crash by tomorrow morning for all I care.  If I did care, I wouldn't still have such a fortune in Pacific Gas & Electric, because I really think they are going to fail, and I don't care.  I never knew a hungry day in my life and if I did it was my fault for not eating because food was always there.

I live in the mountains outside San Jose on many thousands of acres that I did not earn or buy but ended up with.  I have accountants and other people that manage my financial affairs so I don't have to.  I'd rather be a regular person that lives life like anybody else and see the world through the eyes of the average person which I insist on remaining a part of.  I guess I don't have rich blood.  I didn't ask for any of this but I ended up with it.  I used to go to work like anybody else but opted for an early retirement because life is short and I prefer to live it to the fullest doing fun things with lower stress.  I hope I live a little longer as a result, but one never knows.

My family made their fortune in many areas but none so much as in the 1990's with JDS Uniphase.  I was not interested in what they were doing until I saw a looming storm heading their way and alerted my parents and others to get out, and some listened to me, others called me "chicken Little."  My family got out while it was still good and I have what I do today from someone listening to simple reason.

I could probably show up in Carlsbad with my mangers and tell Mr. Dankburg that "we need to talk" about this thing ViaSat is doing now but I prefer to fight it out like everybody else has to.  I'm only special in that I have the resources to push in more than one direction but it is not for myself, it's for all the ordinary people that I will always consider myself a part of.  I think ViaSat is a greed-driven company and their recent activities has made my friends and I think "The good old days" of ViaSat are over and it's about time to leave.

You do what you think you need to do and I will do the same.

Good day.
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Jab

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@Susan Jenulis....Freedom 150 GB plan

Rejoice....your loss becomes a gift to the CAF-II pilgrims coming onboard.  Yes, their plans will be lower priced, with at least a 150GB data bucket, and at least 10Mbps speeds, over a period of time.

You're helping them to indulge, indulge, and indulge....and become data pigs, a new experience for them.
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tb174

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Brilliant? Viasat has neglected their residential customers by giving bandwidth to airplanes to provide unlimited streaming to flyers! Does this make them gluttons? The residential providers are not gluttons, we are trying to live with subpar internet. It should be expected for my speeds to never get below 1mbps however after I reach my priority data limit, I can’t even get .5! RIDICULOUS. Viasat has neglected us by overselling their beams and bandwidth and only making minimal improvements to their services!
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Jim16

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"Some on this forum greatly overstate their importance to Viasat by claiming the ability to take Viasat down. They need to go back to their mountaintop and have a reality check. They are no more important to Viasat (or anyone else) than are the rest of us. No matter what their absurd ego driven claims are, Viasat will do fine without them. There will be no class action suit. California is a reasonable place, despite claims it is different. California is not going to take on the obsessive cause of one breast beating malcontent."

Very well said.  Crazy Craig has resurfaced to pump up his ego again after 2 years. He's got a new crop of customers to try and impress. He's playing the same broken record he did 2 years ago, only the cost of his special friends spy equipment has gone from 1 million dollars to 3 million dollars. I'm sure that makes him feel better.  He's regurgitating the same crazy crap he did way back then and the results will be the same. He will just embarrass himself again,( if ego maniacs are capable of that).  Go back 2 years ago on his posts and you'll get the idea.   He posted not long ago that Viasat throttles "troublemakers".  Well then he can't be surprised his speeds are "always" bad now.  He must be right!
Lets all just post how great he is and thank him for saving all the ignorant customers and maybe he will go back on his meds.

15 minute intermission to make more popcorn.




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VeteranSatUser, Champion

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Vote for Pedro. He will make all your dreams come true.
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Michael McDowell

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Which Forums over on DSL Reports have the best info for the VZW JetPack info?  I looked around a little and found it kind of confusing.
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VeteranSatUser, Champion

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Verizon Wireless. Feel free to shout out me too.
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J&J

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Jim, 

Your comment doesn't deserve to be dignified with a response except:

If you know where I can get a new one of these on sale, let me know.


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Jim16

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Stroking your ego again.  What does that cost?  I bet it's impressive.  We are all awestruck by your superiority. You may fool the newbies here, but some of us have been thru your crap before and aren't impressed.
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J&J

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Fine, stay in your pitiful little hole and keep bending over every time you're told to.  Put up with the crap you're served and enjoy it.  I'll stay in my mountains and look out there knowing there are millions just like you that haven't got a chance.  You are a bottom-feeder that's never seen the surface. You think you know what Viasat is up to?  Don't bother, you don't have a clue, but you'll believe their propaganda about how much better they're going to treat you (if you'll just accept less and less, for the same money of course).  Don't question ViaSat, just believe them.  

Speculate about me all you like but do always remember, you're only speculating, you don't know me.  You also don't know the phone calls and emails of ViaSat and myself in the past that smoothed out some rocky ground, so you missed out on the best parts, how things were resolved- which is none of your business.  I don't do things your way, or to please you.  I do things my way and if you're disappointed in how I do things, then do them yourself.

You wanted some information from me once and I said I'd find a way to connect so we could communicate directly, off this forum, and you did receive an invitation, on this forum by someone that could have made that possible, but you chose to ignore it, or, you're not very observant if you missed it. That scope that's coming down here...  you couldn't so much as rent that thing for a day in your lifetime nor could you ever learn how to use it.  It will be used to gather and display evidence, the likes of which are so far over your head, it's like you were not even born yet.  You don't know me or what I did before I left my job for life in the country.

To others reading,

Tomorrow I will no longer have an interest in how ViaSat is lying to, and cheating their residential customers as I will be connecting to a different ISP.  My fight with ViaSat will continue and escalate because of what they already did to me and so many others.  I am not optimistic that an amicable resolution will be accomplished.



  
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Michael McDowell

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Good luck with the new ISP!  Best wishes and please try to keep us informed along the way!
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VeteranSatUser, Champion

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Agreed. Good luck and keep us posted.

And I also agree that if a person doesn't like how a company treats them or the service or product they provide you, just don't lie down and take it. Look for work arounds or alternative solutions to meet your needs.
(Edited)
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Casual Observer

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Which should go without saying, yet some have been lambasted here for saying exactly the same thing in so many words. Specifically, stand pat, change plans, change birds or move on.

Many are simply tired of hearing all of the threats/promises of legal action and/or claims of breach of contract. Some of those are simply frustrated with that, just as some on the other side of the fence now were frustrated with that approach in the past.

I encourage anyone to take legal action if you feel that's the right course but would suggest the first challenge you face is to show a breach of contract when everyone agreed to the terms of service that allow Viasat to change them at any time and with notice. Barring that I suspect you would need to demonstrate why the contract is simply non-binding.

A word to the wise... rest assured that if it gets to trial, Viasat can & will likely take any of your public statements here and use them against you if possible. This is why your lawyer will most likely tell you to shut up.


Unless you go before a sympathetic jury, a judge is probably not going to take ethics/integrity into account but might find the terms unconscionable - just the facts and remember Dalton's three rules:

  1. Never underestimate your opponent; expect the unexpected
  2. Take it outside, never start inside
  3. Be nice
(Edited)
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Harvey Mueller

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I can't help but remember the class action lawsuit over late fees brought against Blockbuster in 2001.  The settlement was valued at 9.25 million and affected parties received a coupon for 1(One) free movie rental and the balance to lawyers.   I have to believe any lawsuit against Viasat would have the same outcome if it could be won.   
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Jab

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Lawyers are expensive...even Stormy Daniels must pay Trump's attorneys  nearly $300,000, when she lost recently in court. 

If a person wants "justice," FTC is the better route, if a person can support their claim.