Viasat is actual garbage

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  • Problem
  • Updated 4 weeks ago
  • Acknowledged
We used to have Exede and we typically got download speeds up to 6mbps on average. It was decent, but it could've been better. Viasat came to our door with a paper with 3 plans on it, one of which being a 12mbps plan. Of course we buy it, they come out and replace our satellite and we are getting good speeds.

I use YouTube and Netflix a lot, so it would have been nice if they told us that they throttled them down to 500kbps. We found this out by comparing speed tests from speedtest.net and fast.com (tests your connection to Netflix servers). Speedtest.net got speeds around 12mbps and even higher, but fast.com got 500kbps. It was clearly being throttled. We checked the paper they handed to us and there was no mention of this. 

We just decided to deal with this. However, from when we first got the service to now, the speeds have been slowly declining into basically nothing. When we got the service, it was around 16mbps. As of right now, it's having a very difficult time passing 100kbps. It's impossible to do anything. 

What can I even do? Can I pay out of the contract somehow?
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Techronian Nothing

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Posted 4 weeks ago

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Photo of Marika

Marika

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sounds like you got placed on one of the "unlimited plans" particularly bronze, cause silver would be throttled down to 1-1.5mbps.  You can email viasat and tell them your complaints, but that won't improve the throttling as that's considered a *feature* of the plan. Yes, you can pay about $300 to get of contract early and for every month the cost of early cancellation goes down by $15 iirc. So, if you're two months in it'd be $285 to get out early for example. 
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VeteranSatUser, Champion

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This is what you can do with one of the "unlimited" plans that throttles your video streaming.

Get PlayOn Cloud.  Record your content in HD ahead of time to the cloud.  Then download that content to your PC since you have "unlimited".  Get a Roku device, hook to your TV, cast the content from the PC to the Roku,

I suspect the other speed you are getting is related to you being out of "priority" data on the "unlimited" plan.


It really isn't "unlimited".  But at least what I described above will get around your video streaming issues.