ViaSat Internet App is Great!

  • 1
  • Praise
  • Updated 3 weeks ago
I recently installed the ViaSat Internet app.  The app provides a comprehensive diagnostic of the system even to the detail testing among others things Dish Alignment and Dish to Modem communication as well as the obvious things like data usage.  A very convenient tool.  I have not had a problem with the system but if I should its nice to know this app is available to help..
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Robin

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Posted 3 weeks ago

  • 1
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Voyager

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The Kool-Aid is great!  Drink up!!
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Spinninghorse, Champion

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I don't think this is a kool-aid drinker, more a kool-aid maker. What customer would say "The app provides a comprehensive diagnostic of the system even to the detail testing among others things Dish Alignment and Dish to Modem communication"?
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ExSatUser

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It's a trap! That is what another admiral would say!
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Homeskillet

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How many people would normally download a diagnostic tool if they weren't having trouble? I think the instances of that would be zero.
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Bob Lexus

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"How many people would normally download a diagnostic tool if they weren't having trouble?"
Not you, it sounds like.

There are plenty of folks who are simply curious, myself included.
The app is more than merely a diagnostic tool, check it out for yourself.

Some folks enjoy looking for and parading imperfections
Some folks enjoy looking for the good in things and sharing what they find
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Voyager

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@Spinninghose, yes, as you may know from my past posts, I have long suspected that “Robin” is somehow on the Viasat payroll.  Just a suspicion...
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Diana, Viasat Employee

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Nope, she is a customer who has great service.
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GabeU, Champion

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That may very well be true, but the constant, over the top praise is going to cause people to think otherwise.  That's not ViaSat's fault, of course, but potential customers aren't going to know that.  

That's not to say I'm against posting praise.  I wish more people who were happy with the service did so.  
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Voyager

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And a customer who doesn’t really know how to measure performance so she doesn’t really even know how good her service is or is not.
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Homeskillet

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I don't see how Viasat employees think Robin is good for promoting Viasat. First they exaggerate and have written things that are not true, and never claimed a location. Then there is the name calling and belittling of people that haven't had a wonderful experience with Viasat. If people posting praise don't give a location it helps no one.
(Edited)
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Admiral Korbohuta

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Diana, a Viasat employee, defending a lying troll shows just how low this company will go.
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Dances with Woofs

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Not that that's over the top... but may be below the belt. She was responding to the unsubstantiated and unfounded claim that Robin is on the Viasat payroll. Yeah. Robin's a troll and apparently it's working.     
(Edited)
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Homeskillet

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I don't know about that being "below the belt" .Our Viasat employee called Robin a she. Did Robin ever disclose a gender? There are a lot of males named Robin, I would consider that a unisex name. Viasat employees are often political spin artists and appear very guarded in their responses.
(Edited)
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Dances with Woofs

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Oh yeah, that's overwhelming evidence right there.

There's a sale on tin foil in aisle 4.

Take the Admiral's advice from another thread - ignore him/her. He/she is getting the result he/she wants and y'all just keep feeding him/her. Y'all are starting to come off as deranged as him/her to the point where this has now devolved to a gender binary discussion.
(Edited)
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ExSatUser

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Dont feed the trolls!
(Edited)
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Homeskillet

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My point that was missed is the Viasat called Robin a she, like they were known to each other.
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M.E.M.

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HS,
Very astute.  I know two people named Robin. One is male and the other is female.
Also, how does Viasat know "she is a happy customer". There are numerous other possibilities such as being an unhappy customer using sarcasm, not a customer at all, a paid PR company, a teenager in Russia or Gaza looking for jollies, a Viasat employee or investor, a bored member of this forum who has established a second identity, a Hughesnet employee intending to sow discord in Viasat,...
In order for Viasat to know and identify "her" as a "happy customer", they would have to know "her" last name. Robin, if that is "her" first name, has not revealed her last name on this forum. She/he will not even reveal which beam or location he/she is on, even though asked. That makes "her" appear to be illegitimate.
So how can Viasat claim to know what is in "her" mind? Viasat has given the impression that they know this person's identity. How is that possible? (Fill in the blanks.)

By the way, I am one of the happy Viasat customers but I believe in honest business behavior.
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Dances with Woofs

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No I didn't miss your point - I just see her mention of she as inconsequential and indicative of nothing given familiarity with Diana's posts. You view it as some great aha moment You missed my point - quit feeding the trolls.

In fact, there is nothing troll like in  this post by Robin. If you have first hand experience with the app in question (and you don't now - it's only available to current subscribers) offer it up as a counter argument.

Subscribers are free to install the app, try for themselves and uninstall if it's not a great experience. I wish I could but it's not open to NRTC subscribers. It gets good and bad reviews on the app stores.   

To suggest Robin is part of some Viasat collusion or nefarious plot is absurd based solely on DIana's brief reply - I assumed Robin is he, Diana probably assumes she. Now we've got another great Robin mystery. My assumption is based on Robin's early posts relying on a heavy dose of rudeness and profanity, which I normally only associate with males. Unfair maybe so in the interest of equality he/she - he/she destroyed any credibility with those early posts for me.

It's what the moderators do whenever anybody is accused of being an employee, paid shill, stooge, plant, etc. for saying something positive about Viasat.

As previously noted, he/she is trolling you - and the major driving force behind trolling is to elicit angry, emotional responses for whatever reason. To that extent he/she has succeeded.   
(Edited)
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Jim Irgens

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One thing about the connected devices I noticed is that there are some that I do not recognize of me having. One today was amazon device not sure what it could be. Anyone else know what it is?
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Bob Lexus

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A dot or a firestick or echo or kindle?
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Brad, Viasat Employee

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I'm closing this thread as it's going off the rails.

I do feel the requirement to clarify Diana's reply in saying that the user in question is NOT an employee as the email registered to the log-in to this form links to an active customer account. 

This conversation is no longer open for comments or replies.