Viasat hits a new low! Or should I say slow?

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  • Problem
  • Updated 2 weeks ago
  • Acknowledged
For the first time ever, my Viasat internet is so slow I can't even run a speedtest. I tried the ones I always use like Oolka and Up Down speed test, plus a couple of others i found to try. None can measure it. It times out and produces an error message with each one.  Well Done Viasat. 
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Frances Taylor

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Posted 2 weeks ago

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Photo of Gwen


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Yea they seemed to have slowed alot of ppl down within the last month or so , if you can get decent cell coverage in your area you might wanna check into getting a verizon jetpack + unlimited plan for it
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Frances Taylor

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thank you for the tip.  I will check it out . when I have the $400 to get out of my contract with Viasat. Viasat is one of the worst mistakes I've ever made as a customer.
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Michael McDowell

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Depending on what plan you have, you might be able to get out  with the early termination fees waived.  If you think you want out, give them a call and find out!
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steve heller

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They let me out of my prior contract without a termination fee.

I have signed up for a new plan (Gold 50) and the new equipment is supposed to be installed next Monday. Let's hope that solves the problem for a couple of years.
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VeteranSatUser, Champion

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That's a Viasat-2 high density spot beam. You should be fine.
Photo of gm92066


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What plan are you on? Did you get the "Plan Policy Update" email? They allowing some to cancel and not pay the Early Termination Fees.
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VeteranSatUser, Champion

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There is no termination fee that would cost $400. The fee is $15 per month for each month remaining. The contract is for 24 months.