ViaSat Gateway RG1100 - Voice Issues - QOS Question

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  • Problem
  • Updated 5 months ago
  • Acknowledged
I have a ViaSat Gateway RG1100. I use it to connect my cell phone to the tower via the Satellite connection. The problem I am having is that I can hear the caller fine but the caller can't hear me clear. It breaks up. I don't see anyway to prioritize the voice traffic on the router. Can ViaSat prioritize my voice traffic on my connection from their end?
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Steve Dale Brewer

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Posted 5 months ago

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Matt B, Viasat Employee

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No, the modem does not have the ability prioritize any traffic over another.  I'd like to take a look at your modem and see if anything jumps out at me, ie upload signal strength.

Please email us at viasatlistens@viasat.com with your account number and your description, and I'll take a look!
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Bob Lexus

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Steve, what state are you in?

New Mexico by any chance?

Did your installer comment on whether you are on a large beam or small beam?