I am not getting the service I pay for so I used to write and complain about it. Now they have me blocked on Facebook. I can no longer send a message when I have a problem or comment on their page. Is anyone else blocked? It sure would be nice to have an internet company that cared and did their best to work with their customers. I have been with Exede for about 4 years now waiting for better service. That is a long time to be kept waiting. I don't know what to do. My choices are Exede or Hughes Net. I did a speed test at speedtest.net...several actually at different times tonight and my highest DL was 7.75 and UPLoad 0.94. I have put up with this for several years now.....waiting for better service. I don't think it is ever going to happen with this company. I kinda want to upgrade but feel that I would still have too many problems. Has anyone upgraded to the unlimited plan that had problems before? I have the 10mbs plan right now and free time from 12-?6AM and pay $60 and change a month.