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Posted 2 years ago
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Stephen Rice, Champion
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I don't blame them for blocking you.
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How do your signal stats look: Click Here
Are you using a router?
Is PC hooked direct to SB2 modem via Ethernet cable?
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Stephen Rice, Champion
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Stephen Rice, Champion
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Some DSL connections barely do 3 mbps down and 256k up.
david, Champion
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Video buffering can be resolved via Download Manager.
Modem/PC issue might be on her side. If using router with QOS engaged, this can cause slow speeds (aka buffering).
"Too many" rambling thoughts...
Deku (The #1 Hero Data Saver), Champion
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BUT!!! the life time license is ONLY onto 1 computer... BUT!!! i know how to bypass that and get it onto MULTIPLY computers :3 BUT!!! here is the link if ya want to buy it :3 also... every website i go to always has that download video little thing at the right hand corner and you just click it and you can rename it as what you want... and itll download once downloaded you can go into your downloads folder and look for the folder video and click onto the folder video and play it :3 BUT!!! i use VLC which you can download also which is for free :3 to play your work videos (i tend to play all video formats onto VLC :3 cause its awesomeness!!! i even play my youtube videos, anime videos, how to videos, ect. ect. :3 )
HERE IS THE LINK TO THE IDM!!! (a.k.a internet download management :3 your gonna HAVE to buy the life time license just once AND ITS YOUR FOREVER!!! MAKE SURE DO NOT LOOSE THE LICENSE KEY NOR ANY OF THE INFORMATION THEY SEND YA VIA EMAIL!!! CAUSE THOSE ARE YOUR ONLY ACCESS FOR WHEN THEY SEND YA THE KEY FOR YOU TO PUT INTO THE KEY THING ONTO THE IDM!!! )
https://www.internetdownloadmanager.com/
VLC VIDEO PLAYER!!! :3 (this is free :3 )
https://www.videolan.org/vlc/
HOPE IVE HELPED YA OUT ONTO THE VIDEO THING!!! :3
the other thing... i dont know how to help ya out... but you could email viasat though :3 (i forgots what there email address was to be honest DX sorry ;-; )
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Example: You have the Bronze 12 (up to 12Mbps down) ... you should expect around 3Mbps down
or if you have the 25Mbps down plan, then you should expect about 6-7Mbps down.
I have read hundreds of complaints on this website and if you throw out the ones saying that they are getting less than 1Mbps and the ones who are getting their full advertised speeds then 25-30% of advertised speed seems to be the standard.
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I said, I had read hundreds of complains on this website in a thread re: download speeds ... I should not have to clarify that my response is re: the topic of the thread.
Not all of the complaints are about speed. Not all of the threads are complaints.
Example, your complaint on this "complaint" forum has nothing to do with download speed, therefore, it gets thrown out.
Maybe I should have posted in way that a 8th grader can understand ...
- I have read multiple hundreds of complaints on this website.
- I have thrown out the complaints that did not relate to speed issues.
- I have also thrown out the complaints that were on the top or bottom ... "top" = people who were getting their advertised speeds and "bottom" = people who were getting less than 1Mbps.
You are correct, I am not a statistician by trade, but I am one by hobby and most polls and statistics are done by sampling small amounts of data and then extrapolating that data to larger bits of data. This method is used in law enforcement, banking, trading, politics, etc ...
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So what have you done to determine the cause for your slow speeds? When does it occur? Which specific plan are you on? The list of questions goes on... there may be some steps to improve your lot or it may simply be that you're on an overloaded spot beam for now. Many of us are and have learned to work around it - none of us like it but arguing stats obtained from a flawed sample isn't going to solve anything.
You apparently feel you should be guaranteed a minimum performance level - state a number that's considered acceptable for all users. Then divide 140,000 Mbps (or 140 Gbps) by that number - that would roughly yield the maximum number of subcribers that could be supported on Viasat-1 to ensure your minimum. There's a little more to it - but should give you a relative order of magnitude of the maximum number of subscribers.
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I never asked for anything. I was merely responding to the OP who was complaining about getting 7Mbps and I said that I would be very happy with that.
I then offered some anecdotal data that I had learned from reading these forums that simply stated that actual speeds seem to be running at about 25-30% of advertised speeds.
Then, for whatever reason you felt the need to pipe up with the ramblings of a mad man.
But since you brought it up, I do feel that "up to" needs to be more clearly defined. While 0.02Mbps is technically "up to 12Mbps" the sales team "assured" me over and over that I would see speeds no lower than 2-3Mbps when in fact, my speed rarely see those number ... at this point I think I'd be very happy with 2-3Mbps.
You asked, what have I done about it ...
- unplugged and replugged
- called and called again
- 3 technician visits
Stephen Rice, Champion
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Similarly the terms "Video Streaming at Small Screen Quality Typically 360p", "Video Streaming at DVD QualityTypically 480p" and "Video Streaming at HD Quality Typically 720p" deserve some further clarification also.
Beyond Stephen's recommendation (I may actually try that one provided he buys the first King Cake) there are some other things that could be checked (things that even phone suppoprt or many installers might not be aware of - the former's expertise typically rests with reading scripts while the latter's expertise generally rests with the modem and physical install althought there are some exceptions) - but good luck with those since you shouldn't be happy to rarely see 2-3 Mbps as best. I certainly wouldn't be (with the emphasis there on rarely). However, if you qualify that with rarely do I see better than 2-3 Mbps during prime time... welcome to the club but again some actions can be taken to make it a more usable experience during prime time.
There is more for you to do including verifying what the technicians told you - but you'll need to seek that advice elsewhere than from an ass and a madman ;)
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That's too bad Gary. That ass and mad man :) can be of great help to you if you want. But all you want is to make up fake stats that show you have no clue.
Stephen Rice, Champion
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Stephen Rice, Champion
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Unfortunately, the good people at Viasat corporate know I'm a happy customer since I brag on this forum all the time.
It would be an interesting experiment to email them, but we all know what would happen. They would just send me a pack of bubble gum and recommend a movie such as "They Live".
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It frustrates me as well that I am paying for "high speed internet" and it works well, as long as everybody else isnt online at the time. And it burns me that we on congested beams pay the same as customers on beams without issues, with a fraction of the service and/or quality. It has given me a very poor opinion of Viasat/Exede that in years of dealing with this their only response has been "Viasat 2 is coming" Ive gotten no compensation, no explanation, and not even an apology, Just keep paying your bill.
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It's tough on cable too:-)
Prime time Blast! tier download speed SLOW
1. I do get about 240Mbps before prime time (before about 7PM or so)
2. However, during prime time (about 7PM to 11PM) I see very much lower speeds. Sometimes less than 100Mbps and very often less than 150Mbps, never goes up to 200Mbps.
Ronald, see how they complain...poor thing...100 Mbps must be a real PIA.
Stephen Rice, Champion
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I'd think the only difference would be when downloading large games.
Instead of it taking 2 minutes to download a 50 gb game it might take 4 minutes. Wow.
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If you upgrade to the lowest unlimited plan you should expect that speed in about prime time hours.The general consensus around here is that the same would be true even on a 25 or 30 Mbps plan on Viasat-1 right now. You aren't paying for prioritized "speeds" at those levels you're paying for the potential/capability for higher "speeds" at those levels subject to current network conditions. Specifically if capacity is over utilized at a given point in time everybody suffers - the real difference between "unlimited data" plans going forward will be the data usage thresholds before (de)prioritization and levels of throttling for detected video streams.
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On one slower cable system, 10 Mbps is their basic plan, but to stream say Netflix, a higher plan is required, otherwise buffering.
I suspect with tiered plans, it appears here that download speeds are proportional to your plan when congestion kicks in.
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I suspect with tiered plans, it appears here that download speeds are proportional to your plan when congestion kicks in.
There's noting in writing that expressly states that and the question has been asked on numerous occasions with no real clarification provided by Viasat.
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My problem with the "unlimited" plans is when the 150 "priority data" is used you get restricted "during heavy usage", what they dont tell you is on my heavily congested beam that is almost 24/7, and is usually below 1 Mbps.
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Did you read David's blog, he's a DOCSIS geek:-)
So, the config file is sent to the modem, which includes download/upload specs.
Somehow, Cisco's QOS equipment is aware of users' speeds, and then applies Congestion Management when the time comes. But, each ISP can twitch the settings, as they see fit, if they can figure it out.
Needless to say, data types (VOIP, FTP, Video, etc) get prioritized, from "me first," to "you last."
Based upon that local cable provider, premium customers get better service, during congestion. But, you could ask David at bottom of comment section, or direct via email. Ultimately, congestion is a shared experience, or rank ($$$) has its privileges. Economically, an ISP's ARPU might increase with rank being a higher priority.
Tidbit I came across
DOCSIS 1.0 - QoS profile 5 corresponds to a service providing 256 Kbps in the downstream and 64 Kbps is the upstream.
I remember those "fast days," on a WISP provider.
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When simultaneous transmissions from multiple subscribers result in a total demand for capacity that exceeds exceeding that available on the network, the result is congestion.
The question is whether somebody paying for a higher "speed" plan receives higher priority than someone who does not when both have not exceeded their data usage threshold.
Conversely if both have exceeded their data usage threshold, does one receive higher priority over the other.
Obviously if one has and the other hasn't exceeded their data usage threshold, the answer is (or at least should be) obvious - although from the looks of things around here in this community that may not be so obvious.
When there's sufficient network capacity it's a non-issue.
It's really a question of what you're paying for when opting with a higher speed plan and that has never been made clear by Viasat since the introduction of higher "speeds" starting with the WiFi modem - being capable of higher speeds is of little use if the network capacity isn't there to begin with.
P.S. For me it's not an issue other than determining what the extra $$$ really buy me. The "speed" (a marketing misnomer since it's the theoretical maximum amount of data that can be transferred per second not how fast a bit is travelling) isn't the issue.
As best I can determine, the real difference between unlimited plans is the data usage threshold before (de)prioritization and the "speed" at which detected videos are throttled; however, simultaneous multiple activities (or multiple simulataneous users) may benefit from the increased "speed".
In fact, I recall numerous examples right here where folks upgrade to higher speed plans (at an extra cost for the Wifi Modem with speed boos) expecting that it would increase their speeds during prime time (after all I'm paying for higher speed) - needless to say it didn't. They proably did get some rocking "speeds" during the daytime - but of course weren't home to enjoy them. Any ISP (not just Viasat) touting bandwidth as speed is misleading it's subscribers. Folks would do well to determine how much "speed" they really need before assuming the more the better:
http://lmgtfy.com/?q=how+much+internet+speed+is+enough
and opinion varies based on individual needs (the nerd wallet hit is probably the best for the layman and at least uses the proper metaphor from a quick review).
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Telephone users will most likely get FIFO service (First In First Out)...Their legal eagles then indicate Web browsing, etc....as a function of "fair share” of that capacity."
Cisco's equipment, when "fair shared" programmed for QOS, with stream rates being weighted,
LD 360p 4G Mobile @ H.264 main profile 700 kbps (6 MB/minute)
SD 480p WiFi @ H.264 main profile 1200 kbps (10 MB/minute)
HD 720p @ H.264 high profile 2500 kbps (20 MB/minute)
HD 1080p @ H.264 high profile 5000 kbps (35 MB/minute)
will bump users downward, from their chosen plan, as congestion increases. This is how it works on that small town cable system. "Fair share" connotes all users will share the "pain," but in proportion to their plan's bit rate. Rank has its privileges.
Viasat says, "If you have any questions about...Viasat’s network management practices, please...contact customer service at 1-855-463-9333."
And I say, programming CISCO's QOS is a skill, and requires a person's full undivided attention to get it right. I would suspect SNAFUs are not uncommon....and then when programmed theoretically, Internet bottlenecks may screw the programming pooch.
Brad, Viasat Employee
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Please call us at 855-463-9333 if you are having issues with the service or email viasatlistens@viasat.com.
With that said 7mbps on a 12mbps plan isn't quite a concern as many activities can be done at that speed. Keep in mind that peak hours and some of the late night hours are busier times for our network and speeds usually dip during those times. Speed is never a guarantee as many factors such as network traffic, your connection, your equipment, the site you're going to, the host of the site, how many devices are connected, ect all can affect your speed hence why all ISPs post speeds as "up to".
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FCC's Test:
Download speed: Measures the download speed of each whitebox in 5 second intervals within a 30 second time interval, every 2 hours.
Upload speed: Measures the upload speed of each whitebox in 5 second intervals within a 30 second time interval, every 2 hours.
A weighted median for each service tier (weighted by subscriber counts for the tiers) is used to determine the overall ISP download speed.
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The tests run on 24 hour cycles...at 2 hour intervals, which means lower primetime speeds are mixed in total data.
For me, primetime dips, but otherwise speeds are fine.
In dialup days, the same pattern...primetime sucked badly, but after the pilgrims went to bed, speeds then were good in Kbps, some 26 or so Kbps.
Unless a person has FIOS/FTTH, or really fast cable, everything else tends to have similar primetime behavior.
During Wildblue days, getting a web page to load was time-consuming during primetime. Video streaming, for get it. Wildblue investors stuffed those beams.
My pattern today is to mostly do web surfing during primetime, then later, do vid watching/downloading. Still on Exede-5 plan, with 10 Gig bucket, and LNFZ.
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It'll be 2019 before a report covers how we're doing this year and we'll all probably know firsthand on our own by then - your tax dollars at work buit I'm more interested in shrimp ruunning on treadmills ;)
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Rush hour traffic does suck, especially in cities like St. Louis, Dallas, LA, etc.
Yeah, here's an example: Righteous Brothers Edition
One's perspective is narrowly focused upon an ISP's primetime performance, and is without an awareness of previous sat history, for consumers. As indicated, when Viasat bought Wildblue, in 2009. Wildblue's execs had "slugged" a number of beams with too many customers (where higher population densities existed). Viasat terminated new sales in those beams, for many months. Even in my Exede-5 beam today,
and, it has been this way since commercial aircraft came onboard, several years ago.
Flashback
2007-Nov-30 - If you look in the DSL and cable forums, you will find plenty of people on oversold networks getting a fraction of advertised speeds during peak hours. The CR's say the same thing to them, it's their computer.
2008-Feb-24 - Hughes, Wildblue,Starband, Skywayusa ALL SUCK
This last cite, was very true for those in populated beams...Suck means an user waited/waited for a web page to load during primetime...Real Suck...but during non prime hours, speeds were better, and much better, after midnight.
Currently, Viasat is attempting in the near future "to provide that cable-like experience," but until big commercial/government accounts and aircraft are off-loaded to VS-2, performance will not change much on VS-1. There will be primetime dips, but at other times, in most all beams, performance will be good.
One point to bear in mind, streaming went "viral" and was disruptive to all ISPs.
August 23, 2012 - Video streaming problems: Who's to blame, ISP or computer?
With land based ISPs, they can upgrade their infrastructure, with satellite ISPs, a new satellite would have to be lauched. VS-1 was operational in 2012, when streaming was gaining momentum. February 14, 2005 is when Youtube was started, and VS-1 was in design stages several years later. As article above indicates in 2012, streaming was sucking to land based users.
Turn off streaming, and VS-1 would have plenty of bandwidth. Hence, streaming went ballistic, and Viasat is attempting to address this issue with vid bit rates plans.
Footnote - I went to Google's Video Quality Report, and noticed this
Could there be a reason why Google says this? Streaming is "off the charts," and all satellite ISPs have a fixed bandwidth per each satellite.
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Support your assertion...VS-1 came "online" then. I cited this: August 23, 2012 - Video streaming problems: Who's to blame, ISP or computer?
Now This: Jan 21, 2013 An obscenely slow Internet connection when you're paying for a fast one - Interronator is paying Time Warner for 20mbps Internet service, but is only getting about .7 (note the decimal point).
I believe your beef is about primetime...well in the rush hour, we have the
Righteous Brothers Edition
and the
Extreme road rage caught on camera
Major complaints I am aware of is related to streaming, not web browsing...during primetime hours. Last I knew in most all beams, Viasat performs well in non-primetime hours. Streaming is the issue, in primetime hours.
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Read legal terms of service...FCC allowed:.
FCC Open Internet Order 2010 - The Open Internet Order "creates two classes of internet access, one for fixed-line providers and the other for the wireless Net."[1] These regulations adopt an aggressive net neutrality stance towards fixed line broadband providers but a more lenient approach towards wireless providers.
RE: "ridiculous when 2mpbs"
Read Viasat's legal....I most likely have a 2005 copy, but the fine print has indicated primetime slowdowns will exist.
It's not "ridiculous," as stated before, Viasat is attempting to bring a better service. As since Wildblue days, it has slowly gotten better. Streaming is what has created bottlenecks...it has gone ballistic...DirecTV/DISH/Youtube/Vimeo/, and many more options.
RE: road rage
Like I said, I do web browsing, email, during primetime mostly. Vids mostly during LNFZ, or in non-primetime. Expectations and reality are not always in sync, and those expecting upto speeds during primetime are Internet illiterate.
As noted before (above)
"However, during prime time (about 7PM to 11PM) I see very much lower speeds. Sometimes less than 100Mbps and very often less than 150Mbps, never goes up to 200Mbps."
25% to 50% speed reduction on a fast cable 200Mbps plan during primetime
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