Whats up with the 200.00 charge to move my dish down to the ground and off the roof? Like we haven't been through enough? Getting a new roof, finally, many months of checking the tarp so it doesn't fly off, cleaning the water damage in our kitchen, lost wages due to school damages. Obviously you don't understand the magnitude of a CAT 3 hurricane . Customer service say's its because it was a long time ago. Really? What a crock! There are places that still have water covering half of the road. Absolutely discusting. What do you have to say for yourselves?