viasat charged my account 4 payments at once

  • 3
  • Problem
  • Updated 2 months ago
  • Solved
Viasat charged my bank account for my 143 dollar payment PLUS 3 more payments. I have a credit of over 400 dollars, however now I dont have enough money in the bank for my light bill which is due by 5 today or it gets cut off. Viasat says they can issue a refund in 7 to 14 business days. After several attempts I finally got to the main office, who said they could expedite it to 3 to 5 business days. Still not good enough to keep my power from being turned off, then the reactivation fees and the trouble for it being off. They cant even fix their own screw up without excuses. Very disappointed with this company
Photo of jeremy dyer

jeremy dyer

  • 0 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 3
Photo of Brad

Brad, Viasat Employee

  • 3507 Posts
  • 1316 Reply Likes
Hi Jeremy 

First and foremost sorry that happened. A few things can cause that like an autopay going out the same time as a regular payment is one of the more common instances. It sounds like the  like the refund went through because 3-5 days is the best possible timeframe. If you're given that time that means it was submitted by the person on the phone.

Why 3-5 days? that's 10000% due to the banks and is out of our control. Our bank has to release the funds and your bank has to accept them. Not all banks work at the same speed so that's the expectation/ETA we give. 
Photo of Gloria Thomas

Gloria Thomas

  • 0 Posts
  • 0 Reply Likes
They also let you pay your account and if you have a credit card on file, they will also charge your card for the same payment. I have had my account charged for 2 months in a row more than once.
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

  • 3162 Posts
  • 2033 Reply Likes
If you have a credit card on file, why in the world would you also make a payment manually? Just let the Viasat autopay system do its thing, on't make manual payments and you won't run into this problem. In the more than 10 years I have had Wildblue, then Viasat, I have never had them take out a payment twice.
Photo of Jim16

Jim16

  • 2453 Posts
  • 2183 Reply Likes
I think we may have found the reason some people are charged more than once.
They submit a credit card on file and then also try to do a manual payment.  I also have never been charged more than once in almost 3 years.
(Edited)
Photo of Brad

Brad, Viasat Employee

  • 3505 Posts
  • 1316 Reply Likes
That's a problem that happens pretty frequently. If we have you set for automatic payments and you call in to make a manual payment a lot of times that double charge hits as the payment is in a pending status. 
Photo of Brad

Brad, Viasat Employee

  • 3505 Posts
  • 1316 Reply Likes
Call us at 855-463-9333 and we'll refund the 2nd charge
Photo of laura jura

laura jura

  • 0 Posts
  • 0 Reply Likes
brand new service. my cici card and my credit union reported possible fraudulent charges. viasat says I have not paid. I paid 3 times but it doesn't go through.round and round i go.
Photo of Tumeka Rouse

Tumeka Rouse

  • 2 Posts
  • 0 Reply Likes
I'm very upset with Viasat and wish I never used their service. Told them in the beginning of year didn't want their service. I used my daughter card once in the past and they still keep charging her card until today. I was told in the beginning of year that there was only 2 months remaining on contract. I'm told the same thing when I called today at the end of September. Meanwhile we unauthorized them to use my daughters card and they still keep charging her and we keep telling them to stop using her card. One customer service rep told us it was removed and they still taking advantage of her card. Now the representative today say the account was documented they told her they were going to keep charging her account until I put a new payment method on file. That's all lies and was probably just added in the notes since we requested our money back. I feel like we are being bullied. I advise no one to use this service ever. We have been paying them for service we don't even have. They are just money hungry and push you around once they get your card info. The get a zero in the better business bureau. I have never left any bad reviews for any other company.