Viasat breaking FREEDOM PLAN policy

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  • Updated 4 weeks ago
  • Acknowledged
I have had the FREEDOM PLAN for nearly two years now.  It has been a good service, but for a week now I have had downloads speeds of 0.45mbps.  Yes, you read that right.  Less than 1mbps.  Let's look at the FREEDOM PLAN policy.

"Your Freedom plan offers download speeds up to 12mbps.  This is the median speed you should expect when measured across all 24 hours in a day.  This means you should expect half the time to see speeds that are faster than 12mpbs, and half the time speeds that are slow than 12Mbps."

I have NOT been receiving speeds even close to 12mbps for half the day.  A representative at Exede insisted that what was happening to me did not go against policy.  Does anyone care to tell me how I'm wrong?

My brother and father both have FREEDOM plans and are experiencing the same slow speeds.  Exede will be losing 3 customers unless something is done very soon here.  We will gladly switch to HughesNet.
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Jordan Niednagel

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Posted 1 month ago

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ExSatUser

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150GB Freedom plans?
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Dances with Woofs

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Freedom plans always have had a 150GB limit; however, Viasat unilaterally changed the policy back in January - https://www.exede.com/documents/master/bandwidth-usage-policy.pdf

In particular note the highlighted portion below from that changed policy:



You must have missed the dust up that occurred here with that policy change. It's that highlighted portion that's more important than the lame attempt to define what the advertised speed means. Chances are your spot beam has now been saturated to the point where you're now feeling the impact. Seems to be a number of folks just now starting to feel the pain. It's easy not to go against policy when you have the right to change that policy at will.

P.S. Here's the conversation from 8 months ago where you'll find the debate as well as the "official response".

https://community.viasat.com/viasat/topics/automatic-throttling     


(Edited)
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GabeU, Champion

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From the thread people do tech stuff and buy third party Modena
Do you mean third party routers?  When people buy and add a third party router it's normally to expand or improve the WiFi capability, not to improve the core service. 
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KAREN GRIFFITH

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For your understanding sometime people try to find something better but marketing and sales pitch made a faster maybe not well thought choice.
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KAREN GRIFFITH

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Gabe U. If that is the case even more so a strike to get new equipment and service ie core that is not appropriate
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KAREN GRIFFITH

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VPN Pi somthething jow am I supposed to know. B
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GabeU, Champion

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ViaSat's WiFi is basic.  It's not a strike against them, as the majority of people don't need anything more than basic WiFi.  For those who do, they can buy a 3rd party router.