Viasat 2 Spock modem issue

  • 2
  • Problem
  • Updated 2 hours ago
  • Acknowledged
Someone mentioned a couple weeks ago that their modem wasn't recovering properly when it lost signal due to bad weather. 
I have now started to experience this same issue. Let me first say that all you need to do is power cycle the modem. The indicator is that you won't be able to surf, matter of fact, the SSID of you modem won't even show up as being available. If you plug directly into the modem you can't even pull up the modem status page. The light on the modem won't be all blue like it should under normal working conditions, instead the little circle will be pink and the curved bars will be purple. 
I've already sent this issue up the chain and hopefully a software solution will be available soon. 

Andy
Photo of Andy Schack

Andy Schack, Champion

  • 629 Posts
  • 485 Reply Likes

Posted 2 weeks ago

  • 2
Photo of Andy Schack

Andy Schack, Champion

  • 629 Posts
  • 485 Reply Likes
Wanted to follow up with a slightly different version of this issue I had yesterday.

Came in from working in the yard yesterday and my Spock modem's wifi was not broadcasting. The light on top was all blue which normally indicates everything is normal. Neither 2g or 5 g was working. A reboot fixed it. 

Andy
Photo of Nathan Hart

Nathan Hart

  • 154 Posts
  • 55 Reply Likes
That was me!!! And my issue is slightly different but similar. After a storm, signal is reestablished successfully. All the lights are blue. However no attached devices wired or WiFi will transmit or receive any data. If you access the modem through the app via LTE the app will tell you everything is good and will even show you all of your attached devices! However nothing will work on the network at all. Strictly the app through LTE. And yes you are correct a reboot solves it but that is no fix. To me the fix seems very obvious. After a satellite reconnection the router needs to renew all leases or simply reset and rescan itself. Thoughts?
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 2768 Posts
  • 1523 Reply Likes
New wifi modem or not, I would not want to replace my router. Too much hassle and I am use to the features, control, flexibility, and signal strength my current router provides.
Photo of Nathan Hart

Nathan Hart

  • 154 Posts
  • 55 Reply Likes
Andy have you received any feedback about our Spock modem issues?
Photo of Andy Schack

Andy Schack, Champion

  • 629 Posts
  • 485 Reply Likes
Zip, zero, nadda. 

However, in MY case, the issue seems to have gone away as mysteriously as it appeared. Haven't had to reboot in a few days now. 

Are you having this issue?

Andy
Photo of Nathan Hart

Nathan Hart

  • 154 Posts
  • 55 Reply Likes
They replaced my modem, and there hasn’t been bad weather since. Still waiting for a storm. I guess I could just go put a cookie sheet over my tria and simulate an outage. Might try this weekend.
Photo of GabeU

GabeU, Champion

  • 585 Posts
  • 307 Reply Likes
Is the Spock modem the one that's referred to as the Toblerone?  I know the Spock modem is the VS2 modem, but I'm not sure if it's the same thing.