Viasat 2 satellite...I was told by customer service reps and technicians that my speeds should never drop to less the 5mbps during peak hours and would get 14 -20 mbps all other times. I am on the new satellite. My service continually drops to below 0.2 mbps or disconnects entirely or totally reboots itself! I myself never signed an agreement, was never given one to read and have verbally been assured from several customer service techs that take the time to actually investigate that I should not ever experience this type of slow down as the new Viasat 2 satellite does not have periods of congestion’s! Yet I actually had a service tech on the phone tell me that it did not matter that I was on the Viasat 2 satellite that the satellite was congested. Even though my local service tech assured me that was not the case. Now, since I never signed an agreement, I will not be afraid to take Viasat to court to get the service I was informed I would receive. Please retrain your call centers or face a lot of bad publicity. Oh and tonight Alex in the Monterey Mexico call center actually disconnected me before I could take your survey.