Viasat 2 modem issue

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  • Problem
  • Updated 1 year ago
  • Acknowledged
  • (Edited)
Someone mentioned a couple weeks ago that their modem wasn't recovering properly when it lost signal due to bad weather. 
I have now started to experience this same issue. Let me first say that all you need to do is power cycle the modem. The indicator is that you won't be able to surf, matter of fact, the SSID of you modem won't even show up as being available. If you plug directly into the modem you can't even pull up the modem status page. The light on the modem won't be all blue like it should under normal working conditions, instead the little circle will be pink and the curved bars will be purple. 
I've already sent this issue up the chain and hopefully a software solution will be available soon. 

Andy
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Andy Schack

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Posted 1 year ago

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Andy Schack

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Wanted to follow up with a slightly different version of this issue I had yesterday.

Came in from working in the yard yesterday and my Spock modem's wifi was not broadcasting. The light on top was all blue which normally indicates everything is normal. Neither 2g or 5 g was working. A reboot fixed it. 

Andy
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Nathan Hart

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That was me!!! And my issue is slightly different but similar. After a storm, signal is reestablished successfully. All the lights are blue. However no attached devices wired or WiFi will transmit or receive any data. If you access the modem through the app via LTE the app will tell you everything is good and will even show you all of your attached devices! However nothing will work on the network at all. Strictly the app through LTE. And yes you are correct a reboot solves it but that is no fix. To me the fix seems very obvious. After a satellite reconnection the router needs to renew all leases or simply reset and rescan itself. Thoughts?
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Andy Schack

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That's the same thing I"m seeing on my modem. 

Andy
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Nathan Hart

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Are you seeing any improvements?
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Andy Schack

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Haven't had to reboot the past couple days. I guess we'll see over the next week or so. 

Andy
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Nathan Hart

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Have to wait for a storm myself to judge. I do know that after the update the Viasat app says it cant connect to the modem anymore. Although everything is working fine. And my iPhone is listed 5 or 6 times under WiFi.
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GabeU, Champion

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It's like GetSat and the double posts:  it REALLY likes your iPhone.  :)  
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Brad, Viasat Employee

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The Viasat WiFi Gateway is the name of the white pyramid shaped modem found with ViaSat-2

Everything else that might conjure a C&D order from CBS/Paramount  or Swiss-Willy Wonka is an unofficial nickname.
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Old Labs (VS1-329-L12FZ)

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If you disassemble it you'll find a very small sarcophagus - but please don't open the sarcophagus... all heck will break loose and it will void your warranty even with EasyCare.
(Edited)
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Brad, Viasat Employee

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Obviously where else did you think Brian the Alien ended up?  Kidding!!! (People like that alien. Here's what really happened in Viasat lore canon: https://community.viasat.com/viasat/topics/update-brian-the-alien-returns-home)

The sarcophagus inside is actually Eddie

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Andy Schack

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Saw Iron Maiden back in 1978. Nobody had ever heard of them at that time.....they opened for RUSH. Eddie certainly left an impression on this then 14 yr old. 

Brad, thanks for clearing up WHY everyone would wince when I used the term Sp*ck modem. Never got an explanation, just cringing. 

That legal dept out there has everyone afraid of their own shadow. Heck, we can't even accept Discover Card because of the head of Legal. 


Andy
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Brad, Viasat Employee

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I doubt we'll get a Vulcan nerve pinch from CBS lawyers or anything honestly since it was only the internal nickname. 

Maiden is at the top of my bucket list. I missed the last tour because they came shortly after my wife and I visited Belgium (Awesome trip but the airport got blown up and caused a lot of unexpected traveling to get home so that killed the budget) BUT I did get to snap a photo of "Ed Force One" at the airport so that was a cool constellation prize


 
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Jim16

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Wow!  Rock & Roll must pay good.
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Nathan Hart

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Finally had a storm with the new modem. Same problem. Satellite reconnects and no attached devices wired or WiFi will transmit or receive data. The modem shows it is connected to all the devices. App reports no issues. All connected but no internet. Reboot is the only thing that resolves this. Getting pretty annoying.
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VeteranSatUser, Champion

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Sounds like the need to do some firmware updating.
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April Owen

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Ok I have a problem I need help with I have two blue lights and the circle is purple I have no internet service I have done reset and nothing has helped. Any got any suggestions
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Andy Schack

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Call Customer Care and have them set up a service call....probably a bad tria. 

Andy
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fishedo3

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April,  any updates with your issue.  I had the same problem for about 4 days and it just went away right before a tech came out.  Just wondering about a common underlying cause.
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Wyngs

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No real problems here, except that a couple of days ago when I rebooted the MODEM it took over ten minutes to cycle up. It appeared to be in a circle of reboots. The last light would start blinking, than all would go out and it would start over..... I don't wait for lack of service before I reboot the MODEM, as I figure it slowly starts to degrade from the moment I turn it on, so I make it a point to reboot about once a week.
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Andy Schack

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Several Large Beams were shut down Friday afternoon, one of which covered half my sales area. Other areas that didn't have VS2 service and were still selling VS1 were shut down as well. 

On the positive side, I know a few dealers who don't have to worry themselves with having to keep ordering inventory. 

Lots of installers who were still sticking it out basically became unemployed Friday. 

Andy
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JSheridan

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They switched our area to a beam on the old Anik satellite.
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Andy Schack

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What kind of data and speeds are you able to offer?

Andy
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VeteranSatUser, Champion

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Wow! The old Anik hasn't crashed and burn yet?
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Nathan Hart

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What’s your zip code?
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Bev, Champion

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Looks like my area got shut down too, only Liberty 12 Mbps plans here now for new customers. Just glad I get to keep my Unlimited Silver 25 Mbps with 150 GB priority data - beats Liberty 50 12 Mbps for the same price.
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Steve Frederick-VS1/Beam314, Champion

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Same here in my area.

Service Not Available In Your Area
Viasat satellite internet is unavailable in 14821.Due to strong demand, new installations have been suspended in your area. We apologize for the inconvenience.
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Old Labs (VS1-329-L12FZ)

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Ditto except I also get the following tease:

While Viasat is not currently available in your area, we're headed your way with super-fast services soon!

Let the speculation begin - last time soon meant February 28 ;)
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Andy Schack

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.....but they didn't say WHICH Feb 27th

Andy
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Nathan Hart

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Two rain storms so far. Nothing too crazy, but have not experienced any issues so far since the new firmware.
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GabeU, Champion

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I started with DirecWay, though it was the DW6000, so it was two way.  This was back in late 2004.  1Mbps down, and who know what up.  I still had the same setup, though the HN7000S modem, in Feb 2016, when I finally upgraded to Gen4.   I was getting 1.6Mbps down at that time, and it was very reliable.  The techs who were upgrading me to Gen4 were shocked I was getting that speed on such an old satellite.   I then upgraded to Gen5 in Mar 2017.  

My folks still had dialup until they got Gen4 in Aug 2016.  Can you imagine that?  Dialup in 2016?  I had to do all of their Windows updates.  I'd bring their laptop to my house about once a month and update it.  They live right across the street, so it wasn't a big deal, but it was interesting, that's for sure.  It was getting so bad that my stepfather couldn't get on Facebook half of the time, and they were paying $25 per month for that garbage, and it was AOL.  UGH!!!!  I HATE AOL!!!!  LOL.  They love the Gen4, but compared to dialup even entry level DSL would be fantastic.  
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Nathan Hart

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Nathan Hart

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I thought DirecWay was the name of the first two way satellite internet. AKA Hughes Gen 3?
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Sounds about right. I never had the two way system.. I know there was a 3000 series, I think that was one way. When a 4000 series that was the two way.
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GabeU, Champion

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I thought DirecWay was the name of the first two way satellite internet. AKA Hughes Gen 3?
It was.  Prior to 2002 it was a one way service and both the service, and company, were known as DirecPC.  Then, in 2002, when it became two way, both the service and the company were known as DirecWay.  The parent company was Hughes Communications.  In 2007 the division was spun off and became HughesNet, which was bought by Echostar not long after that.  

I think Gen3 referred to the HN9000 system, Gen2 the prior two way systems, and Gen1 the one way systems.