Viasat 2 modem crashing daily in Bridge Mode

  • 2
  • Problem
  • Updated 1 month ago
  • In Progress
I just upgraded to an unlimited plan using the new Viasat 2 modem.  I am running in Bridge mode.  Unfortunately, the modem stops responding on a daily basis.  It requires a hard reset.  Help!  Is there a firmware upgrade that might solve this?  I've put a daily reset switch on it but it doesn't make it a few hours without problems.
Photo of Monty

Monty

  • 2 Posts
  • 0 Reply Likes

Posted 3 months ago

  • 2
Photo of Oliver

Oliver

  • 167 Posts
  • 51 Reply Likes
Welcome to my world. I know what's crashing my modem. If you use Google voice or project fi. Only use one device at a time. Turn off hangouts in Gmail. The webrtc request is crashing the viasat proxy on the gateway. You modem is still alive. You can make a new DHCP request on you wan. This will make the gateway proxy restart or something.

This fastest way to deal with this is to capture the packets killing the viasat proxy and just release a "win nuke" style exploit. Viasat will be forced to fix it. I'm done wasting my time attempting to get past tier1 support. Not will I email viasat mods here for them just to tell me to contact the 800 number.
Photo of Diana

Diana, Viasat Employee

  • 2215 Posts
  • 417 Reply Likes
Monty,  when the modem is in Bridge Mode, the WiFi is disabled. 
Bridge Mode -> Enabled-> this disables (turns off) Wifi
Photo of Oliver

Oliver

  • 167 Posts
  • 51 Reply Likes
He asked nothing about wifi. Escalate this problem.
Photo of Lizzie

Lizzie, Viasat Official Rep

  • 40 Posts
  • 29 Reply Likes
Hi Oliver,

I have been monitoring yours, and others, posts on this issue, and escalated the problem upwards yesterday. We are currently researching resolutions, and will keep you updated.
Photo of Oliver

Oliver

  • 167 Posts
  • 51 Reply Likes
Thank you
Photo of Ed Lopez

Ed Lopez

  • 1 Post
  • 0 Reply Likes
Any News?....I'm having these same issues , I have 2 ViaSat plans , and both modem/routers encounter these exact problems!
Photo of Ko-Jen Shih

Ko-Jen Shih

  • 1 Post
  • 0 Reply Likes
I configure my LAN in an extender mode, the ViaSat modem crashes almost daily until I reset the power of the modem. A technician came yesterday at 4 PM to service the problem. He took some measurements and determined that electric static in the cable was the cause. He advised me to power down the modem in the future whenever there is a thunderstorm. Is proper grounding the real solution?

Four hours later, it went down again. I called the customer service number only to be told to wait for 120 minutes due to huge call volumes. So I reset the modem to bring back the Internet.

At 5 am, the Internet was down again. With an agent on the line, this time, the Internet came back on its own. I guess now I have a different kind of problem.

Paying more than double the cable Internet to get such a shoddy service nauseates me. The moment an alternative service comes along, I will switch in a nanosecond.

(Edited)
Photo of Andy Schack

Andy Schack

  • 854 Posts
  • 751 Reply Likes
I'd LOVE for that tech to show me the "measurements" he took to determine that there was "electric static" in the coax causing the problem. I must be missing that meter on my service van. 
I guess it's like that old saying "if you can't dazzle them with brilliance....baffle them with bull****"

Andy
Photo of Old Labs

Old Labs

  • 3687 Posts
  • 3698 Reply Likes
Here he is standing next to the cable... the ground connector looked like a Tesla coil. It's alive!



That doesn't happen with his other installs.
(Edited)
Photo of Oliver

Oliver

  • 167 Posts
  • 51 Reply Likes
I have not had my systems crash in the last few weeks bit I have been tunneling my traffic to bypass viasat's gateway proxy thing.