Viasat 2 modem crashing daily in Bridge Mode

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  • Problem
  • Updated 2 weeks ago
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I just upgraded to an unlimited plan using the new Viasat 2 modem.  I am running in Bridge mode.  Unfortunately, the modem stops responding on a daily basis.  It requires a hard reset.  Help!  Is there a firmware upgrade that might solve this?  I've put a daily reset switch on it but it doesn't make it a few hours without problems.
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Monty

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Posted 2 weeks ago

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Oliver

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Welcome to my world. I know what's crashing my modem. If you use Google voice or project fi. Only use one device at a time. Turn off hangouts in Gmail. The webrtc request is crashing the viasat proxy on the gateway. You modem is still alive. You can make a new DHCP request on you wan. This will make the gateway proxy restart or something.

This fastest way to deal with this is to capture the packets killing the viasat proxy and just release a "win nuke" style exploit. Viasat will be forced to fix it. I'm done wasting my time attempting to get past tier1 support. Not will I email viasat mods here for them just to tell me to contact the 800 number.
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Diana, Viasat Employee

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Monty,  when the modem is in Bridge Mode, the WiFi is disabled. 
Bridge Mode -> Enabled-> this disables (turns off) Wifi
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Oliver

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He asked nothing about wifi. Escalate this problem.
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Lizzie, Viasat Official Rep

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Hi Oliver,

I have been monitoring yours, and others, posts on this issue, and escalated the problem upwards yesterday. We are currently researching resolutions, and will keep you updated.
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Oliver

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Thank you