ViaSat 2 - Is it fast? is it truly unlimited?

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  • Updated 5 days ago
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What does “Unlimited” mean? What are users experiencing?
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L.L.

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Posted 1 year ago

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ggg rt

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It means read the FINE PRINT on the contract and the definition will be revealed.that's my past experiencee
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VeteranSatUser, Champion

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Depends on what satellite, what plan, what location.
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fmj77

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Viasat is not truly unlimited. On some plans your speed will drop to almost nothing if you go over your data limit. On other plans your speed will be "prioritized" if you go over, meaning during times of congestion your service will be quite slow.
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ExSatUser

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I agree. Why wait until contract is out. $15/month isnt that much when people pay $1,000+ for a mobile device.

Here is something though. Hughesnet offers a 30 day cancellation period. Is Viasat not confident enough in their initial customer satisfaction level they cant do the same? I will give credit to Hughesnet on this point. I am sure they lose some new customers, but must retain enough to make it worthwhile.
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GabeU, Champion

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Here is something though. Hughesnet offers a 30 day cancellation period.
No, they don't.  They may have many years ago, and some sites may still incorrectly state that they do, but HughesNet doesn't offer a "no penalty" cancellation period.  The contract, and the early termination fee,  is valid the instant the service goes live.
(Edited)
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ExSatUser

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30 day trial offered in my area. Got the mailer the other week stating it.
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GabeU, Champion

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It may be something a reseller is offering, but HughesNet themselves don't offer such.  
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ExSatUser

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Could be. I talked to a dealer the other week. He covered the eastern half of Ohio. Surprised of the coverage area for one dealer.

Personally I want to avoid satellite internet again. Wireless has it's up and downs but is cheaper and I can stream using 90GB or so a month with no issues. But it is good to know what other internet option I have. Maybe LEO will but become a game changer.
(Edited)
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SamZzz

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While "technically" it is Unlimited, there is a point at which you will be "de-prioritized" ... meaning others who have not reached this limit will get their data first and yours will become slower during periods of heavy usage.  What it's meant to us is that in the evenings when we get home from work.. I can no longer stream Netflix or any of my TV apps until the period resets. 
If you're planning on becoming a cord-cutter and watch TV alot, you'll have issues.
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Nathan Hart

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Best to get the Dish Network $22 package.
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SonyaA

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ViaSat or any satellite internet is NOT for streaming if you want internet more then a couple days a month plain and simple 
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ExSatUser

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Correct. Not for cord cutters.
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Brannnnnn

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NOT UNLIMITED!! After going over our 100 they have “prioritized” our speed which really means your out of luck for internet until your new month. So frustrating to pay this much and can’t use internet at all. Called many times they just tell me I’ve gone over my 100 and it will be slow until the new billing cycle. Our family has to turn off WiFi and use our cell phones to stream or browse the internet. Sitting here watching Netflix on my iPhone instead of my 75in smart tv. Called to cancel since we are still on our 1st month and it’s $350 to get out of my contract.
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Nathan J. Churchill

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And it's all a lie - they have bandwidth.
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Stephen Rice, Champion

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They have bandwidth?
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GabeU, Champion

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Is it the weekend already?  

I've got my popcorn ready.  Extra buttery!!!  
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Taj Mahal

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My comment or question is to Brad, the Viasat employee. Why can't we all use the entire internet. It's out there in space for us to tap into. Why do all the internet providers limit their users. We pay for all this internet that's out there and we don't get our money's worth because we are shut down. Our cell phones can get the internet, but the home can't. Ridiculous. So many things people aren't educated in. Of course, we aren't suppose to know!
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GabeU, Champion

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Though you asked Brad, I can tell you that the reason is because a satellite only has so much throughput, or capacity.  That throughput has to be divided between all users, and data amounts force people to prioritize what they do on the net, allowing that limited throughput to be enough for everyone, or at least enough in theory.  It often slows down, of course, especially in the evenings.  Ground based services don't have nearly as much of a limited throughput, so they can allow higher data capacities, including unlimited.   

BTW, the internet isn't in space.  The satellite is, more or less, a sophisticated mirror, reflecting the signal from your dish back to a ground station, which is where your connection enters the internet.  But again, that "mirror" only has so much throughput. 

If they had no data limits, this is what would happen, in a digital sense, and already does, to an extent, though it would be MUCH worse...

(Edited)
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L.L.

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That’s terrible! Why would they say unlimited? Unlimited access, but not unlimited speed apparently.
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L.L.

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Agreed! Unlimited is just a flashy marketing term to attract the sheep.
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Brad, Viasat Employee

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Jim is pretty correct. We do get beat up over that a bit but it's unlimited data since we do not cap you off or shut you off after surpassing a certain amount according to whatever plan you go with. You may see speeds slow as you're put on a lower priority on the network during peak hours (5pm-12am in most areas) but you still have a connection and can probably surf but streaming might be difficult to do.
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BenjaminB

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Viasat approved wording states "Unlimited Data". I prefer to look at it positively, this helps you have decent internet while you're within your priority limit. If Viasat promised truly Unlimited High-Speed, nobody would ever get high-speed. I do wish there was still a Free Period though. This would give customers who are interested in conserving data a way to do so with the unlimited plans.
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Taj Mahal

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Why are we limited? Is there a shortage with the internet?
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GabeU, Champion

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Answered above.  
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John Sutterfield

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i got att weireless internet works great and cheaper
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John Sutterfield

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and sorry brad i am not able to browse my web page just sits and loads then times out unlimited bull
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Rygen

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I've dealt with the same issue.  I'm fine with the limits, but I cannot browse the net once over the limit, I get time outs and socket errors.  That is the only issue I have with the service.  I now make sure I stay under the limit.
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Michael

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My experience is that for the first two months were pretty good, as long as I wasn't streaming netflix. Now, I am 11 days from the end of my billing period. I have been throttled since a few days after my billing period started. I say throttled as the tech that came out couldn't find anything wrong with the dish, wiring, or modem. He tried to replace the modem, but couldn't get the new one associated with my account. So Here I sit, having 11 days left in the billing period, I have only used 19 of the 100 GB I have for the month. My current download speed is 250Kbps. I would suggest to read a book rather than subject yourself to this misery.
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Taj Mahal

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You shouldn't be slowed down from the internet if you only used 19 of your 100 gigs. I never heard of this!
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Audrey Sorrell Bailey

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I signed up when the "Unlimited Silver" plan was first offered in my area. I was told they would be NO PRIORITIZATION... No magic number.... which appears to be 150MB. I explained to the representative on the phone, my husband is a Stroke victim. All he does is stream TV shows and movies all day long. I was told No worries! Your service, if you choose the Silver or Gold plan is truly unlimited! I asked....what about prioritization, slowing the speed down until streaming is not an option. I was told, "Not going to happen! There is no limit!" THEY ARE LIARS. DO NOT BE TAKEN IN! When I called to complain about not even being able to check my email, not to mention stream any TV shows, I was told, that the Unlimited Silver plan (Which is what I am paying $120 a month for) is no longer available in my area and we would continue to be prioritized at 150MB as long as we have our service. But feel free to cancel if you are not satisfied with your service. (With a penalty fee, of course).  This month we were throttled with 14 days left in this billing period, last month, about the same. When I first signed up, this did not happen. So, what this amounts to: They will tell you anything to hook you into a 2 year contract... you are penalized if you break it, they do whatever they want after they hook you, because they have you in a 2 year contract. I reported them to the FTC. I may not be able to do anything to help our situation, but every time someone asks how I like Exede/ViaSat... they get an earful.
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Bonnie Keyes

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Is there a better alternative other than either HughesNet or ViaSat that you'd suggest I try living in the country? Short of doing the old fashion dial-up service, are there any other alternatives?
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bubs

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As they said, location.  Talk of alternatives are now frowned upon here, more than a brief mention will get a post deleted or closed.  So, you will need to find other forums to ask, such as Reddit, howardforums, dslreports, etc.  Check if a WISP is available, Google the word with "internet".  Do you have cell service?  Decent?  Most carriers have an option, some unlimited, some not, some cheaper, some not.
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Bonnie Keyes

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Of course. Thank you for the reminder. Wasn't trying to be insensitive. I forgot where I was. :) 
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ExSatUser

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Post this question on the Viasat forum of DSLreports and get more insight.
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bubs

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Possibly Ok to post the link for that?  This is the Viasat forum, despite saying Wildblue (Wildblue was the old name).
https://www.dslreports.com/forum/wildblue
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skipbo2015

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How fast determines on your location, the weather, the installation, your equipment, the website, the size of the file you are downloading, whether or not your are on wifi or ethernet, the number of people are online in your home, the amount of data you have left and how many other people are online that share your "satellite node."   So that's a lot of variables and THEY ALL affect speed.  Remember Satellite is like a big fat wifi antennae in the sky that everyone is sharing.  Will you have unlimited, basic, bare minimum access to the internet?  Yes.  Unlike before when you would run out of data you were cut off totally. If you have teenagers just do yourself a favor, buy the biggest, best package and hope for the best.   You will still run out of data and there will be times of slowness.
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J&J

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@ skipbo2015

Well said but the single most important factor remains:  How much bandwidth has ViaSat allocated to the U.S. consumer?  We are after all their least important customers.