Via sat Phone Trouble

  • 1
  • Problem
  • Updated 5 months ago
  • Solved
I emailed about a couple months back about our phone that was having trouble. And I am wondering which number should I call to get help?

When we answer our phone, it immediately disconnects and we have to re call the person who called. Sometimes it doesn't do it. But it does it most the time.

We replaced our phone 2 days ago thinking that it was the phone. But it is not the phone.
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TheCatWillStrike

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Posted 5 months ago

  • 1
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Oliver

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You have viasat provided phone service correct?
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TheCatWillStrike

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Yes
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Bev, Champion

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TheCat, you can call 855-463-9333 for help, preferably form a phone other than your Viasat Voice Phone, perhaps a cell phone. That way they can troubleshoot and, if need be reset the service without interupting your call.
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Diana, Viasat Employee

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Hi TheCatWillStrike  Bes is correct.  Plead call Customer Care at 855.463.9333. The will be able to troubleshoot your issue with the Voice service and correct it.