I had this company for 4 years and cancelled my service in April 2019 and they sent a box to send there stuff back and in the box they had a piece of there stuff that you would have to climb up on the roof of your house to get. So I sent a letter back telling them they could send someone by anytime to pick it up. Got no reply and the next thing i know they charged my card without authorization $157.95 Crooks !!! I have never had a company expect there customers climb there roof to get there stuff down to send back to them. And when I called to talk about the charge they said its not there problem. Very bad customer service and just an all around bad company.