Via Sat customer service and Tech support is not GOOD

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  • Updated 1 year ago
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Customer service is terrible. Tech's don't know much. Have tried for over a week to get service to no avail. When you call them, they put you on hold and it goes to the survey and then it hangs up on you. I have talked to 7 techs in the past week and none have called me back, none have done anything but the regular "trouble shooting" and I have done All of it, I have even changed cables, changed computers, rebooted at-least 50 times to No avail. I cannot acess the internet most of the day and only have a short window, but none of the techs know anything but follow the script and they are not helpful other than saying the canned response of I am sorry you are having these difficulties. I have posted on social media and fb how bad via sat's customer service is and how badly they don't want to send a tech out.
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Dana Harris Rhodes

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Posted 2 years ago

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Diana, Viasat Employee

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Hello Dana, I would like to sincerely apologize to you for any inconvenience this may have caused. This situation is not ordinary and is not typical of us. We are very serious when it comes to our customer's satisfaction.

Please send an email to with your account and contact information. We will do our best to resolve your issues. 
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It's very typical.  You guys have decided to script your agents almost word for word and you know customers hate that.  It's a very robotic experience topped with upsells and suggestions about using the website next time. (Like hey next time don't call us, use the website, dummy.  don't  you know how much this is costing us??)   Viasat just wants our money, anything else we can go jump in lake.
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Roy Munson

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So far I've no probs with Via. Your situation reminds me of Magicjack. Techs were complete idiots and would hang up on me. You get what you pay for after being on hold an hour she started the usual script. I thought of Trump and announced "You are fired". I contacted Vonage They were/are great. 

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