very unsatisfied with exede evolution!!!

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  • Problem
  • Updated 6 years ago
  • Acknowledged
Archived and Closed

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very unsatisfied with exede evolution!!! i have done everything tech support has advised me to do...when i ordered the service i was told facebook wasnt counted against you and it was even plastered all over the exede site..now that my u
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Jena Dzikoski Hutto

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  • frustrated and angry

Posted 6 years ago

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Michael Walters

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Facebook and Yahoo are having known DNS issues with Exede.  It's being worked on. It has nothing to do with the Evolution plan or being restricted. 
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ExedeCrystal

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Jena Dzikoski Hutto,

I apologize if you were misinformed about the Evolution plan. The Exede Evolution plan offers unlimited access to webpages and email, everything else will be counted against the 5 GB data limit per month. If you would like to discuss other service plans we offer or transition your service package, please send an email to exedelistens@viasat.com.

Thanks,ExedeCrystal
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Bev, Champion

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Looking at your Facebook page does not count. Playing a game on Facebook does count. Loading the YouTube home page does not count, playing a YouTube video does count. That is why I did not change to Evolution. You can look at websites but, you can't use the features on them w/o it eating your bandwidth.
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Michael Walters

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But at least when you do use all of the 5GB at least regular HTML websites won't be slowed.  Like email.. paying bills...

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