Unhappy with data usage

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  • Updated 4 months ago
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  • (Edited)
Last month I had to buy extra MG and it still didn't speed up the service but you had no problem charging my account. This month, in only 4 days, it shows I have used 59% of my data. How is that possible when I live here alone and have never gone over my 150 MG? At this point I can't even hardly get on the internet! What is the problem. Your company is slow, very slow and I am ready to go somewhere else. It won't even connect most of the time. So, once again, how have I used that many MG's in 4 days. This is completely ridiculous!
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Mindy Maples

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  • ANGRY

Posted 1 year ago

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Brian, Champion

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Just to be certain, you're saying the meter says you've used 59% of 150 gigabytes in four days?
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Bev, Champion

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Mindy, that is high usage but, not impossible. Often such usage is due to automatic updates that happen in the background with little to no notification given before they download.

What operating system do you use? Do you have mobile devices connected to your home wifi? Are you absolutely certain that your wifi password has not been compromised?

If updates have not occured and you KNOW your wifi is secure, send an email to exedelistens@viasat.com Include your account and contact information and, request a usage review. They will be able to give you more insight into where your data went.
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James

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it is very much impossible when the Ethernet cable is unplugged from the back of the modem and it has burned through all the data allowance in 2 days. I have these documented videos non stopped recorded.
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Grumpyoldman

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James and Mindy, Are you using the sb2 Boost Router Modem? If so did you turn off the wifi too? Sounds to me like you might have been been Hacked and the easiest way for that to be done is through the wireless network.  Good Luck!
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James

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nope just an original sb2 (not the new wifi one) and unplugged the Ethernet cable from the back of the modem to eliminate anything on my end.
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Grumpyoldman

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 My final suggestion is to power down the modem or disconnect the satellite coax to the modem . That completely severs the modem from the network, if that significantly slows down the filling of the bit bucket you at least know where its coming from.That's the best I can do for you. I'm not all that well versed with networks.
Once again Good luck
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VeteranSatUser, Champion

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I am curious Mindy.  What other options do you have?  You have the best plan Exede offers to-date, and are not happy with it apparently.  Would love to hear what ISP alternatives you could switch to.
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VeteranSatUser, Champion

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People using dial up for internet in 2017 are not really "using" the internet. I use about 40 - 50GB of data per month. Exede can support that. Dial up certainly couldn't, and the best Verizon plan I could get woukd start slowing me down significantly after about half that data. But hey, if a person wants to drive into town and spend all day at the library or McDonalds to use the internet outside the comfort of their home, more power to them.
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James

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i was just explaining that there are ALWAYS other options, maybe not what a person would want or be happy with but if it was a "had to have that connection"
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Grumpyoldman

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A data plan for verizon was $700/MO for 100G the last time I checked. "The unlimited" plan will get you kicked off of verizon if you use close to 22G consistantly
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Martin Seebach

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Couldn't be much more restricted than mine at 12. Apparently I blew through it in 8 days. The previous month didn't hit the cap. James; not at my house. Satellite or no communication which was fine for 12 years. 
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Jim16

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" I have to teether straighttalk to my computer or else I would not have internet since my exede connection is out of data in a few days."

Why do you still have Viasat if you can't use it?  You can fire them with no penalty because you are out of your contract.  Something doesn't add up here James, never does with you.  You give this advice but then you don't do it. 
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Charlie Spears

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I had the same thing happen to me ..I got my internet turned on and 4 days later I blew through 12 gb and after argument with rep and she gives me 5 more gb last night at 9 and watched 2 Netflix shows and used 2.4 gb in that time. This is horrible!!!!
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Old Labs

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How do you download something from Netflix and watch it later?
Netflix currently does allow some select content to be downloaded for offline viewing. See: https://help.netflix.com/en/node/54816

Others have used NightShift and/or PlayOn to download content for watching later.

Unfortunately NightShift is no longer accepting new residential customers but PlayOn is. there may be other options available.

PlayOn - https://www.playon.tv/

NightShift - https://app.gonightshift.com/signup/2/email/

P.S. Me personally? I use Redbox and movies are consistently delivered at 35 - 45 mph depending on traffic congestion ;)
(Edited)
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VeteranSatUser, Champion

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You can now download Netflix to watch offline on tablets, but that is only for those devices. I personally use Nightshift which was a great product for satellite users.
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Brad, Viasat Employee

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On a related note: Netflix on certain devices is starting to auto-play trailers of movies and shows so that may increase the impact that Netflix is known to wreck havoc on with data. 
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VeteranSatUser, Champion

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It has done that for quite some time on certain devices, probably for a couple years now. I remember the change. Was not happy about it.
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Grumpyoldman

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a 720P HD movie file is about 1.2g - 1.5g /hour so it's possible. Sounds to me like you need to back down to a lower resolution in NetFlix
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Brian, Champion

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I had a similar experience in the first month when I first had my 10GB service connected back in 2012. But it was my mistake. Since then, and with judicious use of my bandwidth, I rarely exceed the 10GB and most billing cycles I finish with some left over.

If you ask for content you will receive content. And that content is comprised of bits, bytes, megabytes and gigabytes. Probably you know that. Are you aware that ANYTIME your computer is connected to the web there is stuff going up and down the satellite link? SO, when you're watching 90 minutes of Netflix your computer is working in the background also sending stuff up and back.

Without some information, like what Bev has asked for, and things like:
Is anyone in the household using the cloud? If so, stop it.
Does anyone in the household have mobile devices connected to the router? They are always sending stuff up and down
Is your router password protected?
Are you using Windows 10?
Do you have Windows updates set to automatic?

There are folks on the forum who will offer you some assistance. But we can't do much without knowing more about your situation.

Best wishes!